Participant Liaison Officer

1 week ago

Sydney, New South Wales, Australia beBeeSupport Full time $54,000 - $85,500

Job Overview:

We are seeking a motivated and professional Participant Support Officer to join our team. This role will be on a contract basis and will be an equivalent APS3 level.

Key Responsibilities:

  • Assist customers in a face-to-face environment by answering enquiries, booking appointments, making assessments on eligibility for payments and undertaking processing and system entry activities related to a customer's needs.
  • Provide general administrative support to the wider team.
  • Handle a wide range of matters regarding eligibility, participation and ongoing access to payments and services for participants.

Requirements:

  • A high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands.
  • Proven experience within a customer service environment, ideally within a government or health setting.
  • Advanced MS Office Suite skills.
  • Office Support/Administration experience (minimum of 2 years).
  • Strong Customer Service experience and communication skills, both verbal and written.
  • Excellent interpersonal skills and ability to build relationships both with stakeholders.

Working Conditions:

  • Liaising with participants on a face-to-face basis and at times, delivering difficult news/handling challenging conversations.
  • Coordinating appointments with the use of Agency office facilities.

About You:

You will present as a positive contemporary attitude to disability and have a strong interest or previous experience with the Disability Sector would be an advantage.

In order to be considered applicants are required to hold an Australian Citizenship and if successful will be required undergo a Federal Government Security Process.

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