Administration Officer Practice Management

**Administration**

**Adelaide**

**Full Time**

**Icon Cancer Centre Australia**
- Join our expanding team at Icon Cancer Centre, Midland, and play a pivotal role in transforming patient care. As we grow to meet the needs of our community, you'll have the opportunity to utilise your administrative skills in a deeply rewarding capacity, supporting patients through their cancer treatment journey._
- **Permanent Full-Time**Monday to Friday - **No weekends**:

- **Purpose-Driven Work**: Contribute to a compassionate, patient-centric environment at our comprehensive cancer care centre

**About the Role**:
We're seeking a dedicated **Medical Administration Officer** to join our vibrant team at Icon Cancer Centre in Midland. This isn't just about paperwork - you'll be a vital link for patients as they navigate their treatment paths. From initial appointments to billing and discharge, your role will ensure seamless support and comfort for patients and their families.

This position offers a dynamic work environment across our **Surgical Practice Management Dept**. You'll be integral in coordinating appointments, managing referrals, and providing essential reception support. More than managing tasks, this role allows you to be part of a team that profoundly impacts lives.

**Key Responsibilities**:

- Warmly welcome patients and manage their administrative needs
- Coordinate and schedule critical treatment appointments
- Manage and triage referrals for clinics and surgery.
- Answer patient queries with empathy, both in person and over the phone
- Ensure accurate billing and manage daily financial transactions
- Track patient progress through their treatment, making sure administrative needs are handled smoothly
- Maintain organised, up-to-date patient records
- Be familiar with medical terminology and health claims processes, including Medicare, Private Health Insurance, and DVA.

**Is this you?**
We're looking for a proactive, compassionate individual with a passion for medical administration. Your attention to detail and ability to thrive in a fast-paced environment will be essential. Experience in a medical setting is preferred, along with strong communication skills and a commitment to exceptional patient care.

**Skills & Experience**:

- Previous experience in a hospital, medical practice, or day procedure reception (electronic practice management systems experience highly desirable - Gentu and/or Genie)
- Strong understanding of medical reception and inpatient services
- Ability to manage time efficiently, work independently, and collaborate with a team
- Excellent communication and problem-solving skills, especially in sensitive situations
- Basic knowledge of medical billing and health insurance claims (Medicare, Private Health Insurance, and DVA).

**_Join a team that is as passionate about delivering outstanding care as you are If you're looking for a role where your attention to detail and positive attitude will make a real impact, we'd love to hear from you._**

**About Icon**:
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.

Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.

**Benefits you'll enjoy**:

- **Career-Enhancing Training**: Access dedicated, industry-recognized pharmacy training courses to boost your career.
- **Competitive Remuneration & Professional Development**: Enjoy a structured career pathway and competitive pay.
- **Rewards & Recognition**: Be part of a valued rewards program that acknowledges your hard work.
- **Exclusive Discounts & Cashback**: Save on hundreds of brands with our Ignite app.
- **Flexible Work Arrangements**: Benefit from flexible options, including hybrid work environments, compressed work weeks, and varying start-finish times.
- **Novated Lease Options**: Access convenient vehicle financing through our partner RemServ.
- **Paid Parental Leave**: Enjoy paid parental leave as a permanent employee.
- **Wellness Support**: Utilize resources and tools to balance your psychological and physical health.
- **Global Opportunities**: Explore exciting international opportunities as part of Icon's expansion.

**We're excited for you to join us