Admissions/Customer Service Admin Officer

Location: Melbourne | Eastern Metropolitan

Job type: Part time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement

Reference: 61611

**MCH Main Reception & Admissions Administration Officer**

Permanent Part Time - 50.5 hours per fortnight

**Indicative shifts**: _Subject to change as per business needs_
- Week 1: Wednesday to Friday 09:30-16:30
- Week 2: Monday 09:30-16:30, Wednesday 07:00-11:30, Thursday 06:30-14:00, Friday 06:30-14:00 & Saturday 08:00-14:30

Are you passionate about delivering exceptional customer service?

Health Information Services (HIS) at the Monash Children's Hospital is looking for an enthusiastic, dedicated and experienced Administration officer to join our fantastic teams at **Monash Children's** **Hospital**.This exciting role combine the variety of being rostered to the Monash Children's Hospital Main reception and the Monash Children's Hospital Admissions Office.

**About Monash Health**

Monash Health is Victoria's largest public health service. We are proud to provide healthcare to one quarter of Melbourne's population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 18,000 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children's Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities.

**About the HIS Team and the Role**

In this Admissions/Customer Service administrative role your primary responsibilities will include:

- Provide customers exceptional customer service both face-to-face and over the phone;
- Complete and ensure accurate data entry when admitting and updating patient details on the Patient administrative system (iPM), and other data entry and administrative duties as required (as outlined on the attached PD)

**Operating Hours**

The Monash Children Hospital - HIS Customer Service and Admissions Departments are located at the hospital Main reception (open 7 days per week) and the Lagoon Ward reception (open 5 days per week). Shifts start and finish times may vary between 6.30am and finish at 9pm with the potential of operating hours to be changed and extended as the service continues to grow.Staff may also be required to travel to other Monash Health sites.

**About You**

We are seeking people to join our patient-focused team who possess the following:

- Administrative experience in a Health related field will be looked upon favourably as well as the completion of a medical terminology course.
- Experienced using the Patient Administration system iPM or similar
- Have a passion and are able to learn new systems and processes quickly
- Exceptional interpersonal and communication skills
- Demonstrate interpersonal understanding by demonstrating empathy and sensitivity to feelings of others.
- Be self-motivated and committed to self-improvement.
- A positive approach to a frequently changing environment.
- Flexibility in availability, rostering and working hours is essential.
- Demonstrated ability to complete tasks in timely manner
- Is a team player
- Searching for long term part time employment

**What's in it for you?**

You will be part of a dynamic changing environment that will have future growth. You will also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay and access to staff car parking.

**Things you need to know**

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

**How to Apply**

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Offers of employment can only be made once all required probity checks have been completed. These include:

- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children's Check (or proof of payment for same);and
- proof of immunisation.