Admissions/Customer Service Admin Officer

Location: Melbourne | Southern Metropolitan

Job type: Part time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement

Reference: 61059

**Welcome Patients and their Families at Australia's first Heart Hospital**

As a **Monash Health** hospital, the **Victorian Heart Hospital** features a unique, holistic model of care with first ever cardiac services to provide tailored cardiovascular care for all Victorians, and specialised life-saving procedures for our community. Australia's only cardiac facility, housing world-ranking **Monash University **and the **Victorian Heart Institute, **represents a powerful model of collaboration, innovation and excellence. Combining world-class clinical care, research, education and training, all in the same facility, the heart hospital is positioned to change the story of cardiovascular disease and accelerate its global reputation. The only one of its kind in the Southern Hemisphere, it also sets a new international benchmark for cardiac hospital design in a purpose-built facility with access to landscaped spaces exuding calm and tranquillity, to enhance the patient experience and positively impact clinical outcomes.

**Health Information Services (HIS)**

**HIS** team at the **Victorian Heart Hospital** currently has an exciting opportunity located at its Main Reception. Representing our first ever cardiac facility, this role provides outstanding customer service and efficient admissions and administrative support.

**Main Reception Customer Service & Admissions Administrative Officer**

Exciting position for an enthusiastic customer focused individual who enjoys working collaboratively as part of a broader team, thrives in a busy dynamic environment and genuinely enjoys greeting and helping people.

The heart hospitals Main Reception is open 7 days per week with shift start and finish times varying between 8am and finish at 8pm.

Located at Main Reception, key administrative responsibilities include:

- Create a welcoming first impression at the heart hospitals main reception
- Provide efficient, respectful, courteous and professional greeting to all our consumers, either by telephone or in person
- Support our consumers in relation to the purpose for their contact and/or visit
- Ensure patients are admitted correctly with accurate up to date information
- Assist patients/carers/families with their inquiries
- Use of various systems including Patient Administrative System (iPM), Electronic Medical Records (EMR), Scanned Medical Records (SMR) and other Monash Health accepted methods or systems
- Provide administrative support to Managers, Team Leaders and other stakeholders across the department as necessary
- Ensure utmost data accuracy, integrity and confidentiality
- Administrative duties as required (as outlined in attached PD)

**Permanent Part Time - 7 afternoon shifts per fortnight, indicative shifts**:

- Week 1: Thursday & Friday 14:00hrs-20:00hrs
- Week 2: Wednesday Thursday, Friday, Saturday and Sunday 14:00hrs-20:00hrs
- Subject to change as per business needs

**About You**

You are a talented administrative professional, passionate about providing the best customer service possible and within a timely manner to support the needs of our patients and their families and carers. Working collaboratively with key stakeholders across a multidisciplinary team, you take personal pride in delivering accurate administrative support at all times.

To ensure your success in this role, you will have following demonstrated skills, experience and knowledge:

- Extensive experience in Customer Services, essential
- Previous experience in a health care setting, desirable
- Business Administration Studies, preferable
- Medical Terminology Certificate, desirable
- Demonstrated proficiency in computer skills/ data entry, essential
- Flexibility and availability to work rostered working hours, essential
- Demonstrated ability to complete tasks in timely manner
- Able to work autonomously and as part of a team
- Adaptable with positive approach to a frequently changing environment
- Able to multitask and to learn new systems and processes quickly
- Superior customer service, interpersonal and communication skills

**Monash Health is a **_great_** place to work**

We recognise the value of equal employment opportunity and are committed to patient safety and promoting fairness, equity and diversity in the workplace and we are relentless in our pursuit of excellence and work to our six guiding principles and iCare values.

**Join Monash Health's world-leading cardiac facility featuring**:

- Architecturally designed sustainable building, filled with colour, natural light and space
- New model of cardiac care in the delivery of patient centred excellence
- Cutting edge state-of-the-art technology and on-sit