Hardship Officer

2 weeks ago

Gold Coast, Queensland, Australia Aspire42 Services Full time

Hardship Officer
- Desirable Gold Coast office location
- Dynamic, fast growing business
- Consumer finance for home products and services

Why You Should Apply:
Aspire 42 is an Australian company, dedicated to investing in and developing existing businesses and creating new ones. They have a strong and developing presence in a diverse range of industries including consumer and business finance, home services, and health and lifestyle.

The company has made a strategic decision to invest in the Gold Coast, in order to capitalise on a range of commercial opportunities, and at the same time be able to offer exciting career opportunities and lifestyle benefits to a growing professional talent pool in the area.

**About the Role**:
As a Hardship Officer, your key responsibilities will be:

- To assist customers with management of their accounts during times of hardship
- Managing a debt portfolio of contracts within hardship arrangements.
- Ensure all appropriate paperwork is processed expediently and in compliance with established policies and procedures.
- Negotiating with customers to agree on suitable payment arrangements.
- Coordinating with interstate agents to conduct field visits
- Skip tracing
- Resolving complaints to achieve payment solutions
- Complying with policies & procedures of the Consumer Finance Division including the Credit Policy, Privacy Act & NCC

Your Skills and Experience:

- Experience working in high volume transactional call centre environments, and able to demonstrate a successful track record of managing consumer debt collections.
- Experience in working within Hardships, or with vulnerable people would be advantageous.
- Superior written and verbal communication skills, especially verbal communication over the phone
- Excellent customer service skills, including the capability to de-escalate upset or emotional situations, and generate win-win outcomes for the company and the customer.
- Able to handle high pressure environments, remaining calm, courteous and methodical while demonstrating empathy to the customer as well as a determined and focused results orientation.
- A strong understanding of the national credit code, and you can operate in accordance with the code when dealing with consumers and external stakeholders

**How To Apply**

We look forward to hearing from you.

**If you are a highly motivated and energetic self-starter looking to join an organisation that invests in its people, then we would love to hear from you

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