Service Design Lead

1 week ago

Canberra, ACT, Australia Ampersand Full time

Pay rate: $100-$150/hr + super
- Location: Canberra + WFH

**Responsibilities**:

- Influence and shape Product digital services by advocating for a human-centred approach
- Manage stakeholder relationships, facilitating difficult and complex discussions and guiding collaborative processes to support the delivery of Product digital services.
- Work to understand end-user cohorts and their needs, documenting Personas and linking them to Scenarios in our Dev/Ops tool
- Prepare a User Centred Design guidebook for development teams and provide process checks and support to ensure good practice is applied
- Manage user research and end-user system testing
- Evaluate exiting user interfaces (including printed materials such as Letters and Notices) and identify opportunities for improvement - make complex and tax-technical (legislative) information simple and accessible
- Provide progress reports as directed
- Work across multiple projects and business-as-usual activities simultaneously (a matrix environment)

**Requirements**:

- Extensive experience in User Centred Design activities;
- A strong and recent background in designing transformative digital services;
- Highly effective communicator with both business and ICT personnel;
- Recent experience in designing digital business solutions delivered in any of the following would be highly regarded:
- Experience in use of design systems such as ACT Government Website Design System
- Reactive and responsive web component development
- OutSystems Platform-as-a-Service (or other low-code platforms)
- Agile software delivery methodologies
- MS Dev/Ops

  • Electoral Service Design Lead

    1 week ago

    Canberra, ACT, Australia beBeeServiceDesign Full time $108,000 - $156,000

    The role of an Electoral Service Design Lead is a vital component in the delivery of electoral services that sustain trust in democracy.This position focuses on contemporary client-centric service design and continuous improvement.Key responsibilities include leading dynamic and client-focused teams to achieve the branch's vision, managing relationships with...

  • Experienced Service Design Lead

    2 weeks ago

    Canberra, ACT, Australia beBeeServiceDesigner Full time $110,411 - $152,950

    Senior Service DesignerWe are seeking a highly skilled Senior Service Designer to join our organization in Canberra, AU. This is a challenging opportunity to work with a Federal Government Client on large transformations and upgrades.As a Senior Service Designer, you will be part of a multi-disciplinary agile delivery team responsible for delivering...

  • Draftsperson / Building Designer

    2 weeks ago

    Canberra, ACT, Australia Draftup Building Design Full time $80,000 - $120,000 per year

    ​The Role:​We are seeking a talented and motivated Building Designer &/ or Draftsperson to join our studio in Canberra. This is a fantastic opportunity to join a boutique studio with a strong reputation to date and a passion to continue growing and evolving with the business.About Us:​Draft Up is an innovative building design and drafting business...

  • Lead User-Centric Service Designer

    1 week ago

    Canberra, ACT, Australia beBeeServiceDesigner Full time $104,164 - $135,391

    Seeking a talented Service Designer to lead our team in shaping user-centric solutions.**Key Responsibilities:**Oversee and participate in research activities, generating insights and effectively using qualitative and quantitative data to drive improvements.Develop and communicate designs for executive and delivery teams using Miro, Figma, Microsoft...

  • Leading Hand

    2 weeks ago

    Canberra, ACT, Australia Design & Build Full time $90,000 - $120,000 per year

    About the role:As a Leading Hand, you'll be the go-to person on site, overseeing the day-to-day operations and ensuring high quality workmanship.  Your Responsibilities Will Include:Supervising and coordinating a team of carpenters and apprenticesReading and interpreting plans and drawingsOrganising materials, tools, and subcontractorsEnsuring safety...

  • Service Designer

    3 weeks ago

    Canberra, ACT, Australia ClearCompany Full time

    We are currently working on SERVICE DESIGNER role within a Government agency based in Brisbane or Canberra (2 days in office) for a 12 month contract.As the Service Designer you will to design and deliver new experiences for improved outcomes for customers across a wide range of digital solutions.You will be responsible for driving a human-centric and...

  • Service Designer

    1 week ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/JJ2242**Title**:- Service Designer - Human-centred design, Agile, UX**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 6 months + 12 month**Description**:- **High Profile Federal Government department**:- **Initial 6 month contract + 12 month extension**:- **Rewarding Rates**One of Australia's...

  • Leading Hand

    7 days ago

    Canberra, ACT, Australia Design Build Full time

    About The RoleAs a Leading Hand, you'll be the go-to person on site, overseeing the day-to-day operations and ensuring high quality workmanship.Your Responsibilities Will IncludeSupervising and coordinating a team of carpenters and apprenticesReading and interpreting plans and drawingsOrganising materials, tools, and subcontractorsEnsuring safety standards...

  • Leading Hydraulic Services Designer

    2 weeks ago

    Canberra, ACT, Australia beBeeHydraulicDesigner Full time $90,000 - $120,000

    Senior hydraulic designers play a key role in supporting the success of our organization across various sectors. Our team is dedicated to delivering exceptional results for clients.Key Responsibilities:Develop technically competent and commercially viable hydraulic services designs and documentation in compliance with Australian standards and authority...

  • Service Designer

    2 weeks ago

    Canberra, ACT, Australia Randstad Digital Full time $90,000 - $120,000 per year

    Contract until October 2026Canberra basedAustralian Citizens ONLYBaseline clearance requiredRandstad Digital (Formerly Finite Recruitment)Randstad Digital was announced on August 30, 2023, under the umbrella of Randstad, the world's largest talent company and a partner of choice to clients. Our 46,000 employees around the world make a positive impact on...