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2 weeks ago
About the role
This role is responsible for providing, developing, and maintaining an efficient, effective, ethical and confidential administrative, and secretarial support service with a strong focus on delivering quality patient care, whilst meeting Departmental goals and objectives. This position operates with a high degree of independence while maintaining open channels of communication between all staff within the Department and other members of multidisciplinary teams, staff within the Health Service District, and external agencies. The position must make administrative decisions relating to the interpretation of departmental policies and procedures.
About you
- Working primarily in the Medical Imaging Department located in the Emergency Department and participate in a rotating shift roster 7 days per week between the hours of 7:00 am - 12:00 midnight.
- Perform a wide range of administrative tasks, which may include written and verbal communication such as preparation of patient notification letters and patient pre-procedure letters, reception duties, scheduling of appointments, Department call centre support, secretarial, film reproduction, and revenue-related roles.
- Complete functions associated with bookings within all modalities, managing cancellations, rescheduling, and liaising with Clinical and Administrative teams as appropriate.
- Be flexible and support the main Medical Imaging Department on an ad-hoc basis.
- Answer enquiries and provide relevant accurate advice and support to clients and staff as appropriate.
- Effectively communicate with customers and demonstrate understanding, empathy, patience, and a positive service focus.
Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
