Service Desk Technician

1 week ago

Sydney, New South Wales, Australia Thales Full time

Overview
Thales is a global technology company in manufacturing, engineering, cybersecurity and space.
This role is based in Rydalmere, New South Wales, Australia.
The Service Desk Technician provides IS/IT End User Support (Level 1 and Level 2) by phone to Thales Australia, delivering high-quality support and addressing IT issues with a customer-first mindset.
Applicants must hold Australian Citizenship due to security clearance requirements.
Responsibilities
Provide Level 1-2 IT support to end-users, and escalate issues when required to relevant teams
Provide onsite and remote Level 2 and some Level 3 technical support across network, server, desktop hardware, mobile devices, software and peripheral devices
Understanding of Active Directory, DNS, DHCP, and group policy
Installing, upgrading and supporting desktop operating systems and application software
Supporting and maintaining desktops, mobile phones and other peripherals
Fulfilment and deployment of new or replacement hardware components, desktop and technology hardware and software components
Be the point of contact for all incoming incidents and requests via Live Chat and phone support
Troubleshoot issues related to systems, applications, software, hardware or networking
Provide remote support in a hosted environment supporting a broad range of business applications
Work on a broad range of technologies such as Windows OS, Office 365, Mac OS, iOS & Android, routers, Wi-Fi, etc.
Adhere to SLAs with a strong customer focus
Accurately log, monitor and track service requests and incidents using ServiceNow
Qualifications and Experience
Minimum 2 years' experience in a heavy customer-focused position involving technical knowledge and supporting an organisation's products and services
Time-management skills in a like environment
Ability to provide phone support for all levels of the organisation
Ability to work independently with set tasks
Eager to learn new skills and develop own career
Good problem solving and root cause analysis skills
Good documentation skills
Display passion, high performance, and a strong willingness to take ownership of tasks and responsibilities
Strong and clear communication skills
Previous experience in using ServiceNow as the ITSM tool or other ticket logging system
Clear communicator with a customer-first mindset
A genuine passion for technology and a willingness to learn
Team and role context
This role is part of our corporate team, a central hub for Thales Australia.
It's where our shared services – including finance, legal, HR, procurement – come together to ensure all teams across Australia have access to the services they need.
Cross-functional collaboration helps us build Thales' capabilities and open up new career opportunities for employees across the business.
Employee and diversity
We're committed to supporting a diverse workplace, and we're proud to be endorsed by WORK180 as an Employer for All Women.
Read more about our WORK180 endorsement.
Job details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: Aviation and Aerospace Component Manufacturing and Defense and Space Manufacturing
#J-18808-Ljbffr

  • Service Desk Technician

    1 week ago

    Sydney, New South Wales, Australia Ninjaone, Llc Full time

    **About the Role**We are searching for a Tier 1 Service Desk Technician, to support our growing IT organization. You will join our team supporting NinjaOne's expanding employee population with timely and accurate IT troubleshooting. Use your IT expertise of computer hardware, software, and network troubleshooting to identify and diagnose day to day concerns....

  • Service Desk Technician

    5 days ago

    Sydney, New South Wales, Australia Ninjaone, Llc Full time

    **About the Role**We are searching for a Tier 1 Service Desk Technician to support our growing IT organization. You will join our team supporting NinjaOne's expanding employee population with timely and accurate IT troubleshooting. Use your IT expertise of computer hardware, software, and network troubleshooting to identify and diagnose day to day concerns....

  • It Service Desk Technician

    1 week ago

    Sydney, New South Wales, Australia Pinsent Masons Full time

    **About the opportunity**We have an exciting opportunity for an enthusiastic, service driven and flexible Service Desk Technician to join our Technology Services team in this Sydney based role.As the first line of support for the IT team, you will be responsible for monitoring and responding to requests received via a centralised IT Service Desk telephone...

  • It Service Desk Technician

    5 days ago

    Sydney, New South Wales, Australia Pinsent Masons Full time

    **About the opportunity**We have an exciting opportunity for an enthusiastic, service driven and flexible Service Desk Technician to join our Technology Services team in this Sydney based role.As the first line of support for the IT team, you will be responsible for monitoring and responding to requests received via a centralised IT Service Desk telephone...

  • It Service Desk Technician

    1 week ago

    Sydney, New South Wales, Australia Thales Full time

    Thales — Millers Point, New South Wales, AustraliaAbout The RoleAs a Service Desk Technician, you are accountable for:Delivering high-quality technical support and customer service.Ensuring timely resolution of incidents and service requests.Maintaining compliance with SLAs and internal processes.Keeping documentation and asset records up to...

  • IT Service Desk Technician

    2 weeks ago

    Sydney, New South Wales, Australia Thales Full time

    Thales — Millers Point, New South Wales, AustraliaAbout The RoleAs a Service Desk Technician, you are accountable for:Delivering high-quality technical support and customer service.Ensuring timely resolution of incidents and service requests.Maintaining compliance with SLAs and internal processes.Keeping documentation and asset records up to...

  • IT Service Desk Technician

    2 weeks ago

    Sydney, New South Wales, Australia Thales Full time

    Thales — Millers Point, New South Wales, Australia About The Role As a Service Desk Technician, you are accountable for:Delivering high-quality technical support and customer service. Ensuring timely resolution of incidents and service requests. Maintaining compliance with SLAs and internal processes. Keeping documentation and asset records...

  • It Service Desk Technician

    1 week ago

    Sydney, New South Wales, Australia Kaliba Full time

    IT Service Desk Technician (L2)This range is provided by Kaliba.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$85,000.00/yr - $90,000.00/yrLocation: Sydney (3 days in office, 2 days WFH)OverviewJoin a dynamic support team delivering Level 2 IT support to a broad client base.You'll provide...

  • Service Desk Technician

    1 week ago

    Sydney, New South Wales, Australia Permobil Full time

    **Service Desk Technician*****Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions.**At Permobil, the people who use our products come first. Our purpose is to create...

  • Casual Service Desk Technician

    2 weeks ago

    Sydney, New South Wales, Australia The King's School Full time $60,000 - $80,000 per year

    • Casual employment • North Parramatta Campus and Moss Vale campus• Join a purpose and values driven SchoolABOUT THE ROLEWe are seeking enthusiastic Service Desk Technicians to assist the ICT Department's vision for continuous improvement and a passion to provide excellent support to staff, students and parents for existing systems and services.The...