IT Service Desk Technician

3 weeks ago

Sydney, New South Wales, Australia Thales Full time

Thales — Millers Point, New South Wales, Australia

About The Role

As a Service Desk Technician, you are accountable for:

  • Delivering high-quality technical support and customer service.
  • Ensuring timely resolution of incidents and service requests.
  • Maintaining compliance with SLAs and internal processes.
  • Keeping documentation and asset records up to date.
  • Supporting the security posture through patching and vulnerability management.
  • Representing the service desk professionally during on-site and remote engagements.
  • Contributing to continuous improvement of service delivery and team knowledge.
  • Managing competing priorities and high ticket volumes in a dynamic environment.
  • First point of contact for many different requests and incidents, the face of Thales Cybers Cloud Capabilities.
  • Supporting a wide range of technologies across hybrid environments (cloud, on-prem, remote).
  • Adapting to evolving client needs and new technologies.
  • Maintaining service excellence while working across multiple client sites and systems.
  • Ensuring security compliance and readiness for NV1 clearance if eligible and willing.
About You
  • Windows Server/Desktop OS, MacOS, Microsoft 365, Azure (Entra ID, Intune, Exchange, SharePoint).
  • Ticketing systems and ITSM tools.
  • LAN/WAN, VPN, and networked device troubleshooting.
  • Remote Monitoring and Management (RMM) tools.
  • Device and network security concepts.
  • Jamf or other Mac management platforms.
  • Tertiary IT qualifications or industry certifications (preferred).
  • Azure Administrator Associate (AZ-104) certification or willingness to obtain.
  • Australian Citizenship with willingness to obtain NV1 clearance.
Our Benefits
  • Competitive remuneration structure
  • Hybrid and flexible working options under the ThalesFlex program
  • 20 weeks paid parental leave and family support through Parents at Work
  • Extra leave day per year
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