Local Service Manager

Join our team and use your engaging leadership style to deliver high-quality service to our customers. Rentokil Initial has a great opportunity for a Service Manager - Hygiene to join our team in Melbourne - Tullamarine Depot on a full-time permanent basis.
At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

The main duties for this role will include, but not be limited to:

- Coach, mentor, and train to achieve targets.
- Monitor and review service productivity rates, seek improvement and continually improve productivity, year on year.
- Implement the regional annual operational plan.
- Conduct regular quality audits of specified client base and premises.
- Ensure Company service practices are met and identify opportunities to improve service standards.
- Ensure service efficiency is optimised through tools and technology available.
- Ensure the team's company vehicles are maintained in a safe, reliable, and clean condition.
- Proactively resolve customers' issues.
- Develop and maintain long-term customer relationships.
- Previous experience in leading a team (minimum 2 years)
- Certificate IV Frontline Management (desirable)
- Excellent customer service skills
- Demonstrated ability to lead a team
- Excellent communication skills, both written and verbal
- Ability to work well under pressure and meet KPIs
- Time management skills
- A current Australian Driver's license is essential.

Sound like you?

What to expect from a Career at Rentokil Initial
A focus on people
At the end of the day, we are a service business, and people are at the heart of what we do. We strive to go that extra mile for our customers and the same applies to you. Whether you're working from an office, on the road, or on-site with a customer, Rentokil Initial is a place where your whole self is important and valued.
Our caring culture

**Our culture makes it possible to do what we do**: protect people and enhance lives. It might be hard to believe, but despite our position as a global market leader, when you join Rentokil Initial you will immediately feel like you're a part of a family business. We're down to earth, we're collaborative and we truly value the long-lasting relationships we build.
Global reach and expertise
Joining Rentokil Initial means joining the best of the best. We are the world's largest pest control company. We don't rest on our laurels and love nothing more than empowering and sharing knowledge, expertise, and skills with our teams, old and new.
The perks

RI Rewards
Open to all employees, RI Rewards offers discounts on products and gift cards, cash back opportunities on purchases, a well-being center with health tips and vouchers earned in recognition of being part of the Rentokil Initial family
Flexible Working and a strong work-life balance culture
We've always offered a flexible work environment and we are working on ways to offer all of our employees more flexibility and autonomy to do their jobs from hybrid working arrangements to flexible start and finish times depending on the nature of their role
Employee Assistance Program (EAP)
Your health and well-being are of utmost importance to us. We provide free access to a service that provides counseling for you and your immediate family about any challenges you may be facing in and outside of work i.e., work and management, family, financial planning, and parenting
Discounted Pest Services
You can book a FREE pest service for your property and share the love with family and friends with discounted pest service options
Employee Referral Program
Please note that our recruitment process involves the completion of reference checks, medical checks, and police checks.

If you're looking for a job that offers autonomy, flexibility, and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we'd love to hear from you.