Ict Support

2 weeks ago

Sydney, New South Wales, Australia Hickinbotham Group Full time

Hickinbotham, SA's largest and longest established building and development group, is seeking a high calibre individual to join our dynamic team located in our modern office close to the CBD.

We have a strong focus on recruiting and retaining the very best people in our quest to provide fantastic service to our customers and are seeking a like-minded individual who is eager to join our professional team and is dedicated to the values of our company.

This is an exciting opportunity for an experienced and professional ICT Service Desk and Support Engineer to join our highly regarded team in a fast paced and stimulating environment, providing technical support to internal staff across the organisation.

**Key responsibilities of this challenging and rewarding role include**:

- Troubleshooting and diagnosing technical problems.
- Resolving problems with desktops, servers, networks, and other computer systems.
- Performing proactive maintenance.
- Following up with clients to ensure full resolution of issues.
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.
- Writing, editing, and revising training manuals for new and updated software and hardware.
- Looking to develop long term solutions for problems that occur regularly to reduce their occurrence and thereby improve delivery of organisational ICT outcomes.

**Along with being reliable, loyal, and trustworthy it is essential that you have the following attributes**:

- Proven track record in similar managed services or service desk role (minimum three years' experience).
- Relevant ICT qualifications.
- Excellent Level 2 and 3 troubleshooting skills.
- Previous experience in Office 365 implementations and support.
- Knowledge of Microsoft Server, Microsoft Exchange, Office 365, Active Directory, Remote Desktop and Microsoft SQL Server.
- Knowledge of Windows desktop operating systems.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Monitoring, evaluating performance and maintaining computer systems and networks.
- Excellent communication skills, including a confident and helpful manner face to face and over the phone.
- Excellent organisational and time management skills.
- High attention to detail with the ability to remain calm under pressure.
- Ability to follow directions accurately and efficiently.
- An internal drive to keep your technical skills current.

If you possess these attributes and are looking to join our professional and corporate environment where people receive recognition and reward for their hard work and commitment, then this role will provide you with a stimulating and exciting career opportunity.

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