Trainee Customer Service Officer

3 days ago

Sydney, New South Wales, Australia Buscojobs Full time

It starts here.
With Bendigo Bank... and you.
We've never been 'just a bank'.
Just like you should never be 'just an employee'.
We're united in our belief that in banking, better can be bigger, and together we're making it happen.
In your role as a Trainee Customer Service Officer, you will receive training to assist customers with transactions, educate them on our online platforms and tools, and recommend the bank's products and services to help them achieve their financial goals.
This dynamic and impactful role offers you the opportunity to:
Be the face of the branch, engaging with people and helping them reach their goals while learning our tools, products, and processes.
Embrace lifelong learning by bringing your brilliant mind, with support through on-the-job training and external development opportunities.
Build connections by supporting our customers, giving back to our communities, and making a positive impact — all while having fun
Based in our Port Lincoln Community Bank, we will support you in achieving a Certificate III in Business.
This is undertaken as paid on-the-job training within work hours and in conjunction with a registered training organisation.
In return, you'll receive a 12-month full-time contract, with salary paid based on the National Training Award.
Depending on the needs of the business, there is potential for this role to lead to ongoing opportunities.
What you'll bring to the role
To succeed, you should consistently deliver exceptional customer service.
We'd love you to have:
The ability to quickly learn new systems and processes.
Confidence to communicate effectively with customers face-to-face and over the phone.
An ability to articulate what makes our bank different.
Drive for collaboration — mateship is crucial for us to work together and achieve our goals.
Experience in customer service is a plus, but not essential — we understand you may be starting your professional career.
Our Community Banking Model
Community Banking operates on a shared revenue model based on 'profit-with-purpose'.
Profits are reinvested into local initiatives such as infrastructure, events, and scholarships, supporting local growth and fostering meaningful relationships.
Our branch staff are actively involved in community events, supporting small businesses, and addressing local needs.
Why work with us?
Make a big impact that benefits customers and communities.
Be more than just a number in a diverse and valued team.
Enjoy career growth and flexible policies that support your goals.
You'll also have access to a range of benefits, including:
Health and wellbeing support, discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family.
Opportunities to develop through our corporate university 'BEN U'.
We're making better, bigger.
And we'll get there with you.
If you're ready to become our newest customer service expert, now is the time to aim high for your future career.
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