Collections Officer

2 days ago

Brisbane, Queensland, Australia Carroll Consulting Full time

Friendly, fun, social team environment where staff enjoy coming into the office
- Heavy investment in staff training & education
- Support for your professional development & progression

This award-winning debt collection agency's commitment to their team coupled with their size allows flexibility and the ability to quickly adapt to clients' needs across a diverse set of industries. Their excellent company culture is a fun, open, and collaborative environment stands out. Their strong technical skills and experience and dedication of the team to delivering high levels of service to their stakeholders also set them apart from their competitors. Now continuing to grow, they are seeking a Collections officer to join their well-respected organisation.

**About the role**

Working directly under the Head of Consumer Collections, you will be taking on a growing ledger of clients, across both insurance and consumer debt, recovering overdue accounts. This will involve contacting clients regularly to provide updates, and successful outcomes and obtain instructions for debt recovery and legal proceedings. Utilising our specialised debt management software, you will be diligent in your note-taking, and tracking correspondence.

**Skills & Experience**
- Due to the broad scope of clientele, experience managing claims recoveries & negotiating with debtors, insurance companies & third parties will be advantageous **but not necessary**:

- Experience in collections, customer service, call centres, hospitality or retail is desired
- Ability & willingness to engage with internal & external stakeholders via phone or other channels is required

**Benefits & Culture**
- Full support, training & mentorship
- Staff feel valued & heard, & have a sense of belonging - feedback from current staff is that they are happy at work & enjoy the relaxed, inclusive & social team culture
- Transparent leadership, setting & clearly communicating goals & expectations
- Other benefits such as team lunches & drinks (including a "Cheese Toastie Monday"), attending industry events & items in the fridge/freezer for staff including soft drinks, bread/English muffins, cheese, ham & ice cream etc.
- AICM Membership, access to training courses & support for awards

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