Client Manager, Workers Compensation

Overview
Due to continued growth, we have an exciting new opportunity to join our Workers Compensation team as a Client Manager in our Sydney office.
We're looking for someone who is passionate about workers compensation and advocating for our clients in the complex workers compensation landscape.
This role will suit a confident Case Manager / Senior Case Manager with Workers Compensation experience looking to take the next step in their career.
If this sounds like you, we'd love to hear from you
Main objectives
Management of the client's workers compensation program, including strategic claims and return to work advice and locating resources to address injury trends / legislative requirements
Implementing ongoing management agreements which are structured to meet the client's changing needs and GSA workload
Renewing or amending existing policies, including premium projections based on the impact of claims.
Prepare detailed renewal and new business reports for all clients
Supporting our dedicated RTW Coordinator as/when required
Gather underwriting information and understand risk profile and foresee clients' insurance needs
Organise and attend renewal and new business meetings with your direct manager and understand the specific insurance requirements for the clients
Building and maintaining positive ongoing relationships with clients and underwriters
Advising clients on significant risks and recommended areas of improvement
Marketing and New Business Development activities in order to develop the client portfolio
Provide a high level of customer service and advice to all clients across the portfolio
Maintain regular contact with the clients throughout the year and provide advice and support where necessary.
Staying abreast of changes within the insurance market and clients' industry sectors
Education & Qualification
A University degree or equivalent education is highly regarded
NSW Workers Compensation Return to Work Coordinator Certification preferred
Tier 1 Compliance preferred but not essential
Knowledge & Experience
At least 1.5 years experience in front end workers compensation claims management
Strong written and verbal communication and interpersonal skills
The ability to build and develop relationships and liaise with clients at all levels
Customer service skills and business acumen
The ability to manage your time and work on a number of projects concurrently
Strong analytical skills
The ability to work well in a team environment
An understanding of client confidentiality
Administrative and IT skills, Skills in Microsoft Word, Excel, Outlook and PowerPoint.
Account management skills
Self-motivated with personal drive and ambition
Excellent attention to detail and organisational skills
Employee Benefits at GSA
You will become part of GSA's energetic, determined and vibrant culture.
Some of our employee benefits include:
Competitive remuneration structure: We have competitive salaries and bonus schemes to reward our staff for their contributions
Social events: Our staff enjoy a host of social events with our Beach Day, End-of-financial year parties, and Family BBQ's to name a few
Travel insurance benefits: Enjoy comprehensive travel insurance for you and your family
Salary continuance: Feel secure knowing you will be looked after should you be unable to work
Employee training: GSA focus on improving the skill set and technical knowledge of our staff
Flexible work arrangements available
Health and Well-being Benefits: GSA staff receive a wide range of Health and Well-being perks such as Skin Checks, Flu Vaccination, Education Seminars and EAP support
Applicants must have full working rights.
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