Salesforce Technical Consultant

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.

**Let's talk about the team**
Our Digital Customer Experience (DCX) team partner with businesses to help them adapt and respond effectively to the challenges of a constantly changing world, this is done by delivering thought leading transformational solutions. We're also a Salesforce global strategic partner, one of the largest Salesforce partners in Australia, a leader in the Gartner magic quadrant for CRM and have received numerous Salesforce Innovation Awards. Within our Salesforce team we are continually driving customer value, by leveraging the power of the World's #1 Digital Platform. Our focus areas are Multi Cloud, Digital Agility and Enterprise Integration and Deployment.

**Let's talk about the role and responsibilities**
As a Salesforce Technical consultant, you will focus on managing and performing the deployment and refresh of Salesforce environments in accordance with our SOPs. The role is responsible to setting up new Sandboxes for development teams. You will also be responsible for automating and optimizing our Salesforce deployment processes. This role requires a deep understanding of both Salesforce and DevOps practices, as well as the ability to work effectively under pressure. As a Salesforce Technical consultant, you maintain current knowledge of Salesforce best practices and recommend beneficial improvements. You'll be:

- **Deployments**:Execute deployments, run pipelines, execute pre and post deployment steps for Salesforce production and non-production environments.
- **Refresh and retrofit. **Perform Salesforce environment refreshes and retrofit activities for managed non-production environments.
- **Stakeholder Management **. Liaise with development teams for deployment activities.
- **Issue Resolution. **Liaise with the Salesforce Platform Support team to resolve issues.
- **System Maintenance**: Perform regular system maintenance, updates, and enhancements aligned to our SOPs to ensure optimal performance and reliability of the Salesforce platform.
- **Configuration & Customization**: Assist in configuring and customizing Salesforce to meet business requirements. Implement changes and updates based on evolving needs.
- **Documentation**: Maintain accurate and detailed documentation of issues, resolutions, system configurations, and changes.
- **Continuous improvement**: Staying updated on Salesforce best practices, new features, and industry trends to recommend improvements and enhancements that can benefit the organization and improve how we operate.
- **Knowledge Management**: Advise the Knowledge Officer of new Knowledge or Artefact Requirements
- **Other items **. Release note reviews, peer reviews, code reviews to support quality stage gates for deployments
- ADO ticket management for environment and deployment activities

**Let's talk about your capability and experience **.
- **Experience**:Proven experience with Salesforce development and DevOps practices. Prior experience in a Salesforce DevOps Engineer or similar role is preferred.
- **Technical Skills**:Strong understanding of Salesforce platform, including Apex, Visualforce, Lightning components, and Salesforce APIs. Proficiency with DevOps tools and practices, including CI/CD pipelines, version control systems, and automation frameworks.
- **Problem-Solving**:Excellent problem-solving skills with the ability to analyze and resolve technical issues quickly and effectively to help propose enterprise-wide solutions.
- **Communication**:Strong verbal and written communication skills. Ability to explain technical concepts to non-technical users and provide clear instructions.
- **Australian Citizens are preferred **.

**On offer**
- You will work with like-minded technology enthusiasts and professionals who can provide training and assist with learning Salesforce capabilities and internal training.
- Remote work - flexible working is available. We are working in a hybrid work environment

**About Capgemini**

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.

Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ 'Employer of the Year' and 'Inclusion of Trans and Gender Diverse Employees' for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active