Guest Service Agent/Porter

**About the Role**

We are looking for a positive, motivated and guest focused professional to join our dynamic Front Office team at Kingfisher Bay Resort on beautiful K'gari (Fraser Island).

The Guest Service Agent/Porter role is a combination of front desk guest service and luggage handling services responsible for ensuring a proficient and exceptional guest experience from barge to room, duties include check-in / check-out reception, resort facility and experience bookings, guest accounts, customer service, luggage pick-up and delivery handling, passenger and luggage bus coordination and transportation. This role is physically demanding requiring good knowledge and experience in manual handling procedures.

**Role Responsibilities**
- Greet all incoming and outgoing guests and conduct premium check in and check out service
- Provide guest customer service and coordination of general enquires
- Coordinate, pick-up and deliver guest luggage to and from rooms across the resort
- Be knowledgeable of resort areas and confidence in recommending available experiences and activities
- Coordinate and transport bus to barge/resort for arrivals and departures
- Maintain guest accounts, billing arrangements and payments on check out
- Follow in house policies and procedures to maintain guest security

**Skills, Qualifications & Experience Required**
- Demonstrated experience in a similar role in a large Hotel or Resort based environment
- Demonstrated experience in daily cashiering procedures, credit card reconciliation
- Demonstrated experience in a manual handling role, including luggage handling
- Excellent English written and communication skills
- Extraordinarily high level of customer service and work ethic
- Knowledge of property management systems
- Able to work unsupervised, in a timely manner and make decisions within set guidelines.
- Demonstrate people management skills and an understanding of cultural diversity within the workplace
- A valid driver's license

**Employee Benefits - conditions apply**
- Affordable Island Living: Only $150.44 per week, including accommodation, 3 daily staff meals, utilities and Wi-Fi
- Annual $1,000 SeaLink employee travel allowance
- 25% off resort dining, bars, retail, and spa
- Employee training programs
- Recognition programs
- Free K'gari Explorer Tours
- Free ferry Transporation to and from the island
- Access to our Sand Bar pool, staff gym, tennis courts, and more

**About Us**

**K'gari**is a World Heritage listed island off Australia's Eastern Queensland coast, is the world's largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.

SeaLink K'gari is part of **SeaLink Marine & Tourism,** one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia's most beautiful island destinations and brilliant experiences.

With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.

SeaLink Marine and Tourism is part of the **Kelsian Group** - Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.

Living and working in paradisewe can't think of anything better

**How to Apply**

Click** APPLY** and upload a copy of your resume outlining your experience.