Engineering Support Analyst

2 weeks ago

Sydney, New South Wales, Australia Kindred Group Full time

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with annual bonus, which is tied to both company and your individual performance.

Engineering Support Analyst

Objective of the Position

To support and maintain the Kindred Racing Platform (KRP) & Kindred Sports Platform (KSP) through debugging and analysis.

Main Duties/Responsibilities
- Support existing and future platforms
- Monitor and manage the uptime of Production & QA environment
- Perform day-to-day support and liaison with overseas counter parts to ensure around the sun coverage
- Investigate and resolve issues raised to the team
- Proactively Identify pain points and address them through various methods
- Automation
- Alerting
- Monitoring
- Develop support operational processes and procedures

Key accountabilities / Measures
- Successful delivery of work within agreed timescales
- Accurate delivery of agreed work
- Relevant alerts, clearly documented and executable
- Demonstrate ability to pick up new skills and techniques
- Produce regular support activities aligned with stakeholders

Working Conditions
- Rotating roster including weekends
- 10 hour shifts
- 6 weeks annual leave

Essential Educational and / or Training Qualifications & Certificates
- Tertiary qualification/s in a Information Technology related discipline is highly desirable

Preferred Experience and Knowledge
- Extensive knowledge in support principles including incident management, problem management, etc.,
- Desirable knowledge in server stack and website support
- Strong understanding of technical issue resolution
- Extensive knowledge in issue debugging, analysis and resolution
- Working knowledge of user journey via multiple tools
- Solace / Kafka
- Elastic / Grafana / Splunk
- Postgres / MSSQL
- Testing experience is a definite advantage

Behavioural Competencies
- Strong written and verbal communication skills as well as strong interpersonal skills
- Have good Analytical Skills
- Highly motivated and able to manage time
- Flexible with work requirements
- Good attention to detail
- Highly organised

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It's a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

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