Site Reliability Engineer/Support Analyst

Job Description
Create your best future and join Westpac as a
Site Reliability Engineer/Support Analyst.
What's the role?
We are looking for a highly skilled
Site Reliability Engineer/Support Analyst
with expertise in
Data Engineering
and
PySpark
to join our dynamic team. The ideal candidate will be responsible for ensuring the
reliability, scalability, and performance
of our data infrastructure and applications.

Open to Sydney and Melbourne locations.

Key Responsibilities

• System Health & Reliability: Monitor, maintain, and proactively enhance the performance, availability, and reliability of data processing systems and Spark platforms through automated failure detection, proactive mitigation strategies, and disaster recovery planning.
• Collaboration & Integration: Work closely with data engineers, software developers, and stakeholders to support seamless integration, deployment, and optimisation of data solutions and infrastructure upgrades.
• Automation & Efficiency: Drive system efficiency by identifying automation opportunities, implementing scripts and tools to reduce manual intervention, and enhancing operational workflows.
• Incident & Problem Management: Provide end-to-end production support—including smoke checks, change control, on-call rotations, and incident response—while conducting root cause analysis to resolve recurring issues and maintain robust documentation.
• Governance & Compliance: Ensure adherence to ITIL frameworks, data security protocols, and backup and recovery standards by maintaining detailed runbooks and aligning with IT compliance controls.

What do I need?
Education
Bachelor's degree in computer science, Data Science, or a related field.

Experience
Proven track record as an SRE or in a similar role within Data Engineering, particularly in managing Spark platforms.

Technical Expertise

• Proficiency in PySpark and related big data technologies (e.g., Spark, Hadoop, Hive).
• Strong understanding of data pipelines built using PySpark.
• Debugging expertise for Spark issues at both platform and application levels.
• Experience with data processing orchestration and scheduling tools.
• Good knowledge of the Spark ecosystem and distributed computing principles.
• Strong Linux, networking, CPU, memory, and storage fundamentals.

Soft Skills

• Excellent problem-solving skills with a keen eye for detail.
• Strong communication and collaboration abilities.
• Ability to work efficiently under pressure in a fast-paced environment.

Why join us?
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today
To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the
"People with Disability and/or needing Accessibility Requirements"
page on our website .