Sales Support Officer

Overview
A rare opportunity to join Balter. Work hard, have fun. With enjoyment.
More than just a name, Balter is the sense of enjoyment you get from doing something you love, just for the thrill of it.
The cool thing is this enjoyment can be found anywhere. You could be winning world titles like Mick Fanning and Parko, or simply feeling triumphant because you've navigated the mind bend of putting an Ikea shelf together. Its purest origins can be found at the end of a good day's work when you sit back, sip on an epic beer and go...aaaah
At Balter, we're all about celebrating that enjoyment with you, because beer is more than just a drink: it draws tribes together and is a companion to many great moments in life.
About the role
Our Sales Support team are looking for a new permanent full time Sales Support Officer.
This role is responsible for entering sales orders into the system for each state and communicating with our Brand Ambassadors, Customers, Warehouse Manager and Sales Manager to ensure a seamless process for our customers.
Reporting to the Customer Support Manager, you are part of a small sales support team impacting our brand and customer experience, by monitoring and manipulating stock throughout Australia.
It is a full time position, located in the Balter offices five days per week in an extremely fast-paced role, so there won't be time to google if cows have best friends. Short answer is probably, maybe, yes they do, so now that's out of the way, let's look at the other stuff.
Responsibilities
Review incoming sales emails and accurately entering orders into system
Identify and escalate pricing and stock issues
Review credit applications and create new customers within system
Work with Brand Ambassadors to fulfil all orders
Assist sales team as required
Management of all system interfaces across the group
Maintain accurate 'stock on hand' levels in Netsuite stock management system
Regular order management discussions with Local Brand Ambassadors, Warehousing, and Logistics
Address any and all problems with proactive solutions
Administration of stock fulfilment within strict deadlines and across all states
Be the liaison person for 3rd Party Logistics across all states
About you
A natural self-starter, you can quickly pick up new systems and build rapport instantly. You are a 'Do it now' person and you've mastered any ERP system (we use Netsuite).
You can troubleshoot your way through most issues that arise, managing problems with solutions with a calm demeanour. You've got fast fingers, to process large volumes of data/orders and meeting crazy deadlines is no problem. If you've worked in FMCG, you know what we mean.
You don't need to be right all the time, but you do need to be accurate. Your attention to detail is udderly amazing ;)
Your 'can do' attitude gives you the ability to establish strong relationships within the business while providing excellent customer service. You have a strong work ethic, are self motivated, reliable and persistent.
The perks
Free beer
Weekly Lunch with Mates
Awesome friendly crew
Sweet merch
How to apply
Hit up the pink "Apply for this job" button, attach your resume and cover letter telling us why you're a pretty good match for the role and us.
We will start shortlisting straight away, and interviewing as soon as possible, as we are looking for an immediate start.
Job insights
Salary match Number of applicants Skills match
Your application will include the following questions:
How many years\' experience do you have as a Sales Support Officer?
Do you have experience in administration?
Which of the following statements best describes your right to work in Australia?
Do you have experience working with logistics, freight & delivery services?
Do you have customer service experience?
Which of the following Microsoft Office products are you experienced with?
Do you have data entry experience?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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