Service Administrator

7 days ago


Gold Coast, Queensland, Australia Grand Motors Group Full time

Join our team at Mercedes-Benz Gold Coast as a Service Administrator
We're seeking a dedicated professional to help deliver exceptional customer service and smooth service operations.
Responsibilities:
Manage bookings, handle overflow calls, and assist clients as a Service Concierge.
Process repair orders, ensure data accuracy, and add value-added services.
Communicate proactively with clients about appointments, parts, and repairs.
Greet clients professionally, conduct vehicle inspections, and document concerns.
Promote sales of parts, accessories, and services.
Coordinate with the workshop team on repair progress and timelines.
Schedule appointments, provide cost estimates, and reconcile invoices.
Collect payments, maintain client records, and follow handover procedures.
Support warranty processes and assist during busy periods.
Perform additional duties as needed.
Qualifications:
Professional appearance and positive attitude.
Strong admin, communication, and customer service skills.
Ability to work independently and follow through.
Automotive administration experience is a plus.
Performance Goals:
Achieve high customer satisfaction.
Meet sales targets.
Maintain accuracy and organization.
Foster effective team communication.
Be part of a prestigious brand in a supportive environment committed to excellence.
Join us in delivering luxury service and outstanding customer experiences



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