Buller Holidays Apartments

**Location**

Mt Buller

**Department**

Hotel Operations

**Type**

Seasonal

**Description**

Your Responsibilities Include (but are not limited to):

- Provide a high level of customer service to enhance guest experience
- Accurately maintain guest reservations
- Adhere to BH Apartments & BSL policies and procedures
- Distribute pre-arrival information to guests, follow up on guest registration and provide extensive information about Mt Buller (snow products, transport, activities and food/drink venues)
- Work cooperatively with all Hotel team members
- Ensure all apartments are thoroughly inspected before check-ins
- Maintain rapport with apartment owners
- Strong physical ability to walk to various apartments around the mountain in all weather conditions
- Follow workplace practices accordingly, complete tasks in a timely fashion and consistently display professionalism
- Treat all guests, peers and external parties with respect, sensitivity and understanding
- Follow direction from the Apartments Coordinator and Hotel & Apartments Managers for daily tasks, including unexpected situations that may arise

We're looking for people with:

- At least 12 months in Hotel Reception or Administrative related work - preferred
- Demonstrated a high level of customer service inclusive of dealing with challenging persons in a professional manner
- Excellent interpersonal, verbal and written communication skills
- Manual purchase or deposit making through online payment portals
- Can work in a fast-paced environment with mínimal to no supervision
- Great attention to detail and ability to multitask
- Strong physical abilities for walking around the resort to the various apartments with lots of inclined areas, sometimes in poor weather conditions
- High level of organisation and time management
- Current knowledge of Mount Buller, the Australian ski industry and alpine tourism is preferred
- A 'can do' attitude
- Work effectively within a small team whilst also showing one's own initiative
- Be flexible, punctual and committed to your work schedule
- Ability to remain calm and friendly under pressure in a busy setting
- Making the most of challenging or unfamiliar environment, including the ability to act with urgency and respond positively to situations
- Resilience to work and reside in isolating conditions

Benefits of Working with Us
- Casual Pay Rate - starting at $30 per hour
- Free of Charge Season Lift Pass - allows you to ski or snowboard all season long

On Mountain Accommodation: $182.00 per week

Off Mountain Accommodation (approx. 20 minutes from the resort): $159.00 per week
- 10% Discount on Ski and Snowboard Private Lessons
- 20% Discount on Full Retail and Rentals at our 10 stores
- 20% Discount on Food and Beverage at over 11 Outlets
- Free staff transport from the Mountain to Mansfield and back (8 runs each way, every day over winter)
- Free staff car parking at the base of the mountain (Mirimbah)

What's Next?

Ready for your next adventure? Successfully shortlisted applicants will be contacted from early to mid February 2025 and scheduled for a one-on-one video call interview.

Interview Date: Interviewing will commence mid-February 2025.

We are single-minded about delivering the best possible mountain experiences for our guests and our team. We will deliver training, opportunity and support and invite you to join us.
- Buller Ski Lifts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, sexual orientation, gender identity, disability, or any other status protected by applicable law._