Claims Assessor

2 weeks ago

Melbourne, Victoria, Australia Unisuper Full time

Melbourne or Sydney based location
- Utilise your empathetic nature in role where you can make a difference in someone's life
- Be part of an organisation undergoing a time of exciting transformational change

**About US**
UniSuper is Australia's best kept Superannuation secret. The $110B fund recently opened to the public and we need your help to spread the word about Australia's hidden superannuation gem.

This is the fund for Australia's best thinkers, creators and investigators who want to do the right thing to shape a better tomorrow. We come to work every day to ensure our members create a future worth retiring for that doesn't cost the earth.

**The Opportunity**:
This opportunity will see you join our operations team as a Claims Assessor. As a Claims Assessor you will assess and manage a portfolio of Disability claims, which may include income protection, Total and Permanent Disability, and Temporary Incapacity claims in line with Trust Deed, Regulations, business rules and SIS legislation.

You will manage and negotiate with stakeholders to obtain appropriate, timely and quality outcomes. This will be achieved by educating the member and/or claimant in respect of the process, setting up and triaging the claim to ensure the claim is directed to the most appropriate channel.
Your responsibilities will also include:

- Reviewing all declined Insurer decisions in line with the terms and conditions of the respective policies and legislation
- Establish a relationship and build rapport with the member and/or claimant
- End to end assessment accountability and ownership of your portfolio of claims
- Liaising with the members, Insurer, relative 3rd parties and internal stakeholders to resolve contentious claims matters
- Conduct Tele-Interviews with members for Temporary Incapacity and Disablement claims

**About You**
Your supportive, professional and empathetic nature allows you to provide the care our members need, often at very challenging times.

You are also highly organised with strong analytical and negotiation skills with experience in the following areas:

- Previous experience assessing Income Protection and Total and Permanent Disability claims is a must have in this role
- Sound understanding of Industry Best Practice and assessment guiding principles
- Experience dealing with self and external insurance arrangements, including defined benefits

**What US Offer**
We're passionate about knowledge and sharing it amongst our members and our employees. We believe that a better future is ours to make. We take a long-term outlook and will invest in our employee's development and training. With an open culture where all roles can flex you will also receive;
- A personal development plan and yearly funding to support your career goals
- Competitive salary with 17% super and highly achievable performance incentive
- Additional 3 days paid leave over the Christmas period - equating to 5 weeks leave
- Generous well-being program
- Paid volunteer days and flexible working options
- Hybrid opportunity allowing you to build collaborative relationships with your colleagues in office 60% of the week

**Think Great. Create Great.

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