Service Connect Advisor

7 days ago

Melbourne, Victoria, Australia Rmit University Full time

Overview:
- Full-time, Continuing position- Salary Level HEW 6 + 17% Superannuation- Based at the Melbourne CBD campus, and hybrid ways of working

About the role

As Service Connect Advisor - HR, you will be responsible for providing a high level of customer service and resolving HR/People enquiries across all customer contact channels. You will conduct appropriate research for each enquiry and provide accurate advice or escalate where required.

Please note: there is a requirement to work staggered start times for on business requirements to cover the University core support hours.

To be successful in this position, you will have:
- Demonstrated customer service experience delivering professional support services specific to the skilled resolver group - HR.- A strong customer centric mindset.- Demonstrated ability to fact find, provide advice and use logical thought process to support recommendations and advice.- Proven ability to identify root cause of issue to recommend and deliver appropriate strategies and innovative solutions and solve any further complications that may be encountered.- Demonstrated ability in providing accurate and timely solutions and advice through multiple customer contact channels.- Demonstrated ability to work autonomously with mínimal supervision in a fast-paced environment with the ability to prioritise multiple tasks to meet conflicting deadlines.- Strong problem solving, interpersonal and analytical skills, written and verbal communication across multiple mediums (i.e. telephone, ticketing tools, web chat etc).-
- Experience with ServiceNow, Web Chat, ADP Payroll and/or Workday is desirable.

About the Portfolio

The Operations Portfolio enables an integrated, enterprise-wide delivery for best practice student and staff experiences. The portfolio incorporates the following business units: Data & Analytics, Finance & Governance, Information and Technology Services (ITS), Legal, Office of the Chief Operating Officer (OCOO), People Function (HR) and Property Services Group (PSG).

The portfolio houses significant drivers and delivery components across the staff and student journeys and enables the overall experience for both groups. The Portfolio is integral in bringing the RMIT strategy to life, across the globe. Each of these functions supports the global operations of the University both directly as well as through its controlled entities.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link at the top of this page.

Position Description - Service Connect Advisor (HR)
- We will be running a rolling recruitment process, so please do not wait until the closing date to apply._

Please note, if you are viewing this advert from an external site, please click 'apply' and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.

Li-Hybrid

Applications Close:
26 June 2025 11.59 pm
- _or visit our Careers page for more contact information - _
- ._
- We are a Circle Back Initiative Employer - we commit to respond to every applicant._

  • Advisor - Connect Servicing

    1 week ago

    Melbourne, Victoria, Australia NAB Full time $104,000 - $130,878 per year

    Advisor - NAB Connect ServicingJoin our dynamic, high performing team in Docklands and become part of an industry leading business, committed to delivering exceptional customer service for business and personal customers.Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters...

  • Service Connect Advisor

    6 days ago

    Melbourne, Victoria, Australia Rmit University Full time

    Overview:- Full-time, Continuing position- Salary Level HEW 6 + 17% Superannuation- Based at the Melbourne CBD campus, and hybrid ways of workingAbout the roleAs Service Connect Advisor, you will be responsible for providing a high level of customer service and resolving HR/People enquiries across all customer contact channels. You will conduct appropriate...

  • Advisor - NAB Connect Servicing

    1 week ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $104,000 - $130,878 per year

    Advisor - NAB Connect ServicingJob number: 803122Primary position location: VIC- Melbourne CBDCategory: Call Centre/Contact CentreWork type: ExternalWork type: Permanent Full timeClosing at: Sep :55 AESTFavouriteAdvisor - NAB Connect ServicingJoin our dynamic, high performing team in Docklands and become part of an industry leading business, committed to...

  • It Service Connect Officer

    1 week ago

    Melbourne, Victoria, Australia Rmit University Full time

    Overview:- Casual hours commencing in July 2025- Casual Professional HEW 6 + 11.5% Superannuation- Based at the Melbourne CBD campusAbout the RoleThe Service Connect Advisor will be responsible for providing IT based advice for their skilled resolver group.The primary objective is to resolve all IT enquiries at first point of contact whilst providing a high...

  • Learning And Development Advisor

    6 days ago

    Melbourne, Victoria, Australia Lloyd Connect Full time

    3- OR 6-month fixed term contract with view to extension- Flexible start & finish times. Full-time or 0.8 Part-time available.- Hybrid ongoing 3 days in the Nunawading office & 2 days WFH. Carparking provided- 3- OR 6-month fixed term contract with view to extension- Flexible start & finish times. Full-time or 0.8 Part-time available.- Hybrid ongoing 3 days...

  • Health and Safety Advisor

    1 week ago

    Melbourne, Victoria, Australia Suburban Connect Full time $90,000 - $120,000 per year

    Suburban Connect is a consortium of global leaders in tunnelling including CPB Contractors, Ghella and Acciona Construction delivering the Tunnels South package on Suburban Rail Loop (SRL) East, on behalf of Suburban Rail Loop Authority (SRLA).We have a broad range of roles available to build our diverse and inclusive workforce, including construction and...

  • Service Advisor

    7 days ago

    Melbourne, Victoria, Australia Velocity Truck Centres Full time

    Permanent, full-time position based in Dandenong Monday to Friday, 7.30am - 5.00pm and rotating Saturdays, 7.30am - 12.00pm Attractive salary + super + monthly bonus Drive Your Career Forward as Our Next Service AdvisorDaimler Trucks Dandenong | Mercedes-Benz, Freightliner & Fuso Are you ready to take the wheel in your career?Daimler Trucks Dandenong is...

  • Service Advisor

    7 days ago

    Melbourne, Victoria, Australia Velocity Truck Centre Full time

    Permanent, full-time position based in Dandenong- Monday to Friday, 7.30am - 5.00pm and rotating Saturdays, 7.30am - 12.00pm- Attractive salary + super + monthly bonus**Drive Your Career Forward as Our Next Service Advisor**:- Daimler Trucks Dandenong | Mercedes-Benz, Freightliner & Fuso_Are you ready to take the wheel in your career? Daimler Trucks...

  • Advisor

    1 week ago

    Melbourne, Victoria, Australia Care Connect - Community Care Provider Full time $90,000 - $120,000 per year

    Make a meaningful impact in your communityAre you passionate about creating safer workplaces and improving lives in the community? As part of delivering on our growth strategy, we invite an experienced, self-motivated Work Health & Safety professional to join our expanding People & Culture team.About usAn industry-leading and dynamic support provider, Care...

  • Service Advisor

    1 week ago

    Melbourne, Victoria, Australia Bayford Volkswagen Fairfield Full time $60,000 - $80,000 per year

    BAYFORD VOLKSWAGEN FAIRFIELDService AdvisorA fantastic opportunity has become available for a performance-driven, customer-focused Service Advisor to join the Bayford Volkswagen Fairfield team and deliver an exceptional customer service experience.We are seeking a Service Advisor with unrivalled customer service skills. You will need a proven customer...