Digital Experience Specialist

3 days ago

Sydney, New South Wales, Australia Infopeople Full time

Digital Experience Specialist (Desktop Support)
- NSW
- 6 Months

Deliver and securely operate, monitor, maintain and manage digital site support services on a day-to-day basis to ensure effective and efficient delivery, to enabling organization's digital resilience.

**Key Accountabilities**:

- Deliver, securely operate, monitor, maintain and manage digital site support services across all sites ensuring service levels, availability, capacity, and resilience.
- Collaborate with all Digital teams and relevant frameworks to provide information on digital site support services supporting delivery, development, and continuous improvement of future foundation services.
- Work with external service providers to operate and implement the day-to-day maintenance and monitoring of all digital site support systems and services, informing the functional lead of any risks, issues, and performance impacts.
- Collaborate and deliver information to monitor and maintain digital site support services reports and processes.
- Contribute to operational performance metrics and dashboards for all digital operations services.
- Ensure adherence to organization's policy, process, and frameworks.
- Ensure risks and issues are identified and reported on a continual basis to the function lead, ensuring customer focused delivery.
- Implement tasks allocated by the functional lead to operate digital site support services to meet customer service requirements.
- Demonstrate commitment to being Safe & Well Together in meetings such as sharing Safety moments.
- Participate in health, safety and wellbeing activities such as Incident investigations, safety meetings, safety inductions and safety training.

**Key Requirements**:

- Minimum 5 years' experience in Information Technology.
- Minimum 3 years' experience in delivery, implementation and operation of digital operations services.
- Technical expertise in operating and maintaining site services.
- Technical knowledge and/or experience in site technologies and the digital operations experience.
- Demonstrated knowledge of distributed site infrastructure and end user technologies.
- Working knowledge of Enabling Infrastructure technologies, Information, Integration, Platform and Software technologies, and Digital Resilience.
- Experience managing multiple technology services across geographical locations.
- Experience in the implementation and operation of roadmaps and strategy.
- Knowledge of relevant business technologies.
- Experience in dealing with technology vendors and associated contracts, Commercial acumen and business awareness.
- Knowledge of contract definition.
- Demonstrated experience in implementing new and innovative technology solutions.

**If this sounds like you**:
**Infopeople - Josie Bandiola**

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