Account Manager

1 week ago

Perth, Western Australia Ebm Insurance & Risk Full time

Overview
Our people are at the heart of everything we do at EBM. We are committed to our clients and our team, and we strive to create an environment that promotes our people and our culture, offering generous benefits, excellent career development and community connection.
With over 150 team members working in a range of roles, we are committed to our clients and our team, and we strive to create an environment that promotes our people and our culture, offering generous benefits, excellent career development and community connection.
Responsibilities
Maintenance of client relationships and provision of a superior client experience in the fulfilment of their end-to-end policy/claims lifecycle
Leading client meetings including discussing uninsured risks
Handling and accurately directing client enquiries
Assisting with the development of new business
Coordinating processing instructions for quotations, new business, endorsements, renewals and cancellations
Proactive preparation for renewals including obtaining claims information and other duties as required
Preparation of reports and documentation for clients and insurers
Providing general broking and technical support to the Regional Director, supporting overall team success
Qualifications
Qualifications such as Tier 1/2 (required) or a Diploma in Insurance Broking (desirable)
Thirst for continual improvement and a desire to learn
Motivation to contribute directly to the achievement of KPIs impacting client retention, revenue and client satisfaction
Demonstrated experience as a team player, who is eager to take the initiative to ensure the efficient running and growth of the portfolio
Superb organisational skills, attention to detail and your finger on the pulse
Excellent communication abilities (verbal and written) so you can engage effectively at all levels
Previous experience in broking and client facing relationships
Benefits
Health and Wellbeing
Access to EBM's Employee Assistance Program that provides anonymous counselling services to all team members
Flexible working arrangements to help you achieve balance between work and personal commitments
Access to leave such as 'Me Day', Pet Leave and purchased leave.
Free annual Flu vaccinations
Body and Mind Allowance providing financial support towards your chosen fitness and activities
Social and Community
EBM recognises the incredible achievements of our team members with a 'Values' award program to celebrate those who stand out for exhibiting our values
EBM provides opportunities for you to participate in charity events and programs that support our local communities
The EBM Social Club hosts a range of extra fun events throughout the year
Discounts and Other Benefits
Our Salary Continuance Cover provides a valuable financial safety net to team members and their families in the event you are unable to work due to illness or injury
Discounts on your personal insurances
Referral rewards for team members who successfully refer people to roles at EBM
How to Apply
If you want to be part of a values driven, supportive and friendly work environment, please click on the Apply Now button and attach your covering letter and resume.
Applicants must have unrestricted working rights in Australia to apply for this role.
If you would like more information on this role, please call Tania Rogers on .
Job Details
Seniority level
: Mid-Senior level
Employment type
: Full-time
Job function
: Business Development, Customer Service, and General Business
Industries
: Insurance Agencies and Brokerages
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