Administration Coordinator

Company Description
**Do you have a passion for shaping and influencing company culture? If so, we want you to join our team**

**Job Description**:
Sodexo has an exciting opportunity for an experienced Adminstration Coordinator to be part of our dynamic team, based in Balcatta. Reporting into the Travel and Accommodation Manager, this position is responsible for the administration of travel and accommodation across the IFMS Contract for Sodexo.

**Responsibilities of the role**:
**Reporting and Room Optimisation**
- Update Shutdown/No Accommodation calendars and send relevant communications to impacted stakeholders.
- Organise Additional Shutdown rooms for shut requirement.
- Complete daily/weekly/monthly reporting of site room utilisation discrepancies, contractor hours including supporting and reviewing reports with Regional Area Managers
- Extract relevant data from travel management systems and update relevant business reports, including 'no-shows', fuel usage, contractor utilisation, etc.
- Maintain flight logs for Charter travel

**Travel & Accommodation Booking**
- Process travel and accommodation bookings for permanent and relief site-based employees travelling via commercial and charter flights.
- Process time-critical emergency flight changes, IE early departures or ad-hoc relief coverage
- Work with Client Demand/Forecasting Optimisation team to secure rooms as required.
- Assist with processing travel and accommodation bookings for non-site-based employees as required.
- Support sites with third-party accommodation bookings (EGAR)

**Quality Assurance & System Management**
- Process travel system access requests for new starters
- Maintain accurate distribution lists to communicate travel updates with impacted site-based roles
- Liaise with site-based administrators to ensure consistent service standards are met
- Support and contribute to proactive ongoing continuous improvement activities.
- Lead by example to drive positive, effective service delivery and customer service.
- Other tasks as delegated to by Travel & Accommodation Manager

**Customer Service & Support**
- Demonstrate professional and effective communication with colleagues and internal and external stakeholders.
- Provide support to Travel and Accommodation Coordinators with non-complex escalations and queries and assist with onboarding new team members.
- Align to team rostering requirements and business needs, providing weekend coverage where required.

**Who are we looking for?**
We're looking for someone who thrives in a fast-paced, high-volume environment, where customer focus and teamwork is paramount. You take pride in delivering work to the highest standard, with excellent time management and attention to detail. You are comfortable to work independently and communicate with stakeholders at all levels.

**Qualifications**:
**To be successful, you'll need**:

- Minimum of 2 years' experience coordinating travel and accommodation requests.
- Previous experience in the travel industry or similar environment.
- Travel management system knowledge and experience
- Site administration experience would be beneficial but not essential.

**Skills**:

- Ability to positively lead by example and empower others to follow set process.
- Demonstrate initiative to problem solve and identify root cause issues.
- Ability to communicate effectively at all levels, both verbally and in writing, and escalate issues as required.
- Ability to analyse performance quality and identify trends and opportunities.
- Manage own workload and organise priorities effectively to meet deadlines
- Excellent time management and organisational skills.
- High level of accuracy and attention to detail.
- Ability to work autonomously and perform effectively as part of a team.
- Self-motivated, honest, and flexible with a professional work ethic.

Additional Information
**Why choose Sodexo?**
Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication. We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.
We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program

**How to apply?