Inside Sales Representative 3

About Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS):AMSL and NZMS are subsidiaries of Dexcom, a worldwide leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes.
We form partnerships with world leading medical device, pharmaceutical and scientific innovators and are passionate about introducing and establishing advances in healthcare and science for the benefit of patients and healthcare providers.Working in the Medical Devices Industry, you will be exposed to a broad range of products that have life changing effects on a patient's quality of life.Meet the Team:In this role you will be responsible for managing new and existing customer sales for the Diabetes Division.
The key customers are Health Care Professionals (HCP's) and end users.
This includes but is not limited to; calling new leads and opportunities to promote product, establish and provide education on the products, building and maintaining existing relationships.
You will be the inside sales contact person contributing directly to the growth and success of the Diabetes Division.Where you come in:Achieve monthly sales goals and meet Key Performance Indicator (KPI)Sells Continuous Glucose Monitoring (CGM) to potential new and existing customers by discussing Dexcom products; helping them understand the value of CGMMaintain a business relationship with HCP's and their staff to facilitate document collection required for patient initiationCollaborate and work cohesively with field sales representatives in the execution of sales activities, and territory management follow-upUtilizes CRM for seamless communication on activities and management of customer databaseAnswers incoming calls, places outbound calls, and responds to emails in a timely manner; clearly documenting all correspondence in CRM and Outlook calendarAssists customers with the ordering processesPrepares correspondence to be distributed to HCP's, consumers, and internal colleaguesTroubleshoots and seeks solutions to problems related to questions and concerns over orders, and sales enquiriesThis position assumes other duties as assigned by managementUnderstanding customer's needs and identifying sales opportunitiesAnswering potential customer's questions and sending additional information per emailExpanding and maintaining a database of current and potential customersExplaining and demonstrating features of products and servicesStaying informed about competing products and servicesWhat makes your Successful:Strong Customer Service FocusMust have strong verbal and written communication skillsAmenable phone manner: ability to listen effectivelyAbility to maintain a pleasant demeanor while working in a highly productive team environmentOutgoing, confident, and self-motivatedTeam focused - results drivenMust be flexible, willing to learn and change in a dynamic environmentSolid and reliable work ethicKnowledge of Microsoft Word, Excel, Outlook, CRMAbility to write routine reports and correspondenceCompetent technical skillsUnrestricted work rights within AustraliaExperience and Education:Previous sales/customer service experience in the medical or related industryKnowledge of Diabetes is a plusAbility to understand medical jargonAbility to interpret clinical informationTravel Required:No travel required as it's an office-based positionFlexibility to accompany the field sales team to in-field appointments and events as required and directed by managementWhat you'll get:A front row seat to life changing CGM technology.
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A full and comprehensive benefits program.Growth opportunities on a global scale.Access to career development through in-house learning programs and/or qualified tuition reimbursement.An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom.
Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions.
Dexcom does not accept unsolicited resumes or applications from agencies.
Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location.
Dexcom is not responsible for any fees related to unsolicited resumes/applications.Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.
Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom.
Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions.
Dexcom does not accept unsolicited resumes or applications from agencies.
Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location.
Dexcom is not responsible for any fees related to unsolicited resumes/applications.