
Customer Service Manager
5 days ago
interacting with customers in online chat portals
- responding to questions about the company, its products or services
- resolving customer complaints and escalating them when necessary
- processing orders, invoices, payments, claims, credits and returns
- updating and maintaining records of customer interactions
- achieving key performance indicator targets, such as average handling time and time in queue
- Oversee our customer service team
- Manage and train Customer Associates
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
- Onboard new employees and train them based on your expertise and skill set
- Create and implement an effective customer loyalty program
Pay: $135,000.00 per year
**Benefits**:
- Company car
- Employee discount
- Employee mentoring program
- Parental leave
- Professional development assistance
- Travel reimbursement
- Visa sponsorship
Schedule:
- Overtime
- Public holidays
- Weekend availability
Supplementary Pay:
- Penalty rates
- Performance bonus
Work Authorisation:
- Australia (preferred)
Work Location: In person
-
Customer Service Manager
3 days ago
Perth, Western Australia Programmed Full timeOur client based in Bassendean are a leading manufacturer and supplier of municipal vehicles and equipment. They have several opportunities within their ever-growing team, they are currently looking for a Customer Service Manager to join their team About the Role:- Implement the Customer Service Strategy and communicate the state plan and how this relates to...
-
Customer Service Manager
5 days ago
Perth, Western Australia Kinta Full time**About Kinta**: Kinta is at the forefront of the gym and fitness equipment industry and is committed to enhancing athletic performance and fitness through our innovative product range. We pride ourselves on our exceptional customer service, fostering strong relationships with individual and business clients to support their fitness journeys.**Qualifications...
-
Customer Service Manager
5 days ago
Perth, Western Australia Sands Fridge Lines Pty Ltd Full timeSands Fridge Lines is seeking an experienced and dynamic Customer Service Manager responsible for leading a small team of customer service staff, ensuring exceptional customer support, and driving team performance to meet company standards and expectations.Reporting to a member of the senior management team, this person will maintain customer relationships...
-
Customer Service Manager
3 days ago
Perth, Western Australia Inventec Wa Pty Ltd Full time**About us**Company Name: INVENTEC WA PTY LTDManufacturing Company**Responsibilities**:- Improve customer service experience, create engaged customers and facilitate organic growth to generate more revenue.- Take ownership of customers issues and follow problems through to resolution- Set a clear mission and deploy strategies focused towards that mission-...
-
Customer Service Manager
3 days ago
Perth, Western Australia Technipfmc Full time**Location**:Perth, AU**Employment type**:Employee**Place of work**:Office**Offshore/Onshore**:OnshoreTechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration - and we want you to be part of it. You'll be joining a culture that values curiosity,...
-
Customer Service Manager
3 days ago
Perth, Western Australia beBeeCustomer Full time $120,000 - $140,000We're seeking an experienced customer service professional to lead our team in delivering exceptional service and support to our clients. As a Customer Service Lead, you will be responsible for developing strong relationships with key customers, managing contractual Terms & Conditions, and ensuring seamless implementation and management.Main...
-
Customer Service Manager
4 days ago
Perth, Western Australia Robert Half Full timeWe're on the lookout for a Customer Service Manager to lead the charge in enhancing our customer service presence and performance.**The Company-**Our client is a leading and reputable business operating in the resourcing sector who are looking to increase and develop upon their customer service presence as we reign in the new year. They are now searching for...
-
Customer Service Manager
3 days ago
Perth, Western Australia Rexel Full time**Customer Service Manager - RES Welshpool**:- Welshpool, WA, AU- Join a globally recognised business and progress your career- Entrepreneurial business manager needed to drive branch success- Help to grow and nurture a flagship store with amazing potential- Industry competitive salary + bonus schemeIn this hands-on sales role, you'll be leading the sales...
-
Customer Service Manager
1 week ago
Perth, Western Australia beBeeCustomerService Full time $80,000 - $98,000Job Title:Customer Service ManagerA high-performing leader required to oversee a team of customer service representatives.Key Responsibilities:To lead and manage a team of customer service representatives.To develop and implement effective strategies to improve customer satisfaction and loyalty.To resolve customer complaints in a professional and timely...
-
Customer Service Manager
4 days ago
Perth, Western Australia Dnata Catering Full time**Elevate your career to a Higher Altitude****Come and join our Flight Catering Team and be at the heart of Aviation action.**We have an exciting opportunity available for a full time Customer Service Manager to join our friendly and supportive team based in Perth Airport.**More about this role**:Your role will be ensuring that the customer service levels...