Customer Service Manager

5 days ago

Perth, Western Australia Sands Fridge Lines Pty Ltd Full time

Sands Fridge Lines is seeking an experienced and dynamic Customer Service Manager responsible for leading a small team of customer service staff, ensuring exceptional customer support, and driving team performance to meet company standards and expectations.

Reporting to a member of the senior management team, this person will maintain customer relationships with a large contingent of customers representing household brands in Australia.

**You will be required to conduct**:

- Regular customer service visits
- Operational investigation
- Troubleshooting issues and inquiries
- Operational support to the customer service team

**Key attributes of a successful applicant include**:

- Excellent communication skills evidenced by written and oral communication that is relevant professional and responsive.
- Team management and people skills to motivate, support, train and mentor a small team of customer service operatives.
- Positive endorsement capability to handle complaints and concerns and provide a positive outcome engendering continual engagement and custom.
- Be a self-starter to work in a fast-paced environment and support the account management processes of the business.
- Ability to engage in the business development and sales area of the business when servicing customers to help grow and develop the business.
- An attractive renumeration package will be offered to the right person, supportive working environment with extensive development opportunities in our iconic state-wide business.

**We seek someone who has**:

- a minimum 10 year's proven and demonstratable people management, leadership and team development experience
- demonstrated leadership in customer service roles in an industrial setting for at least 5 years.
- well-developed analytical, reporting, cost management and planning skills with high attention to detail.
- High level of computer literacy using CRM or similar customer management software
- Well-developed communication, prioritization and time management skills.

**THE COMPANY**

Sands Fridge Lines (Sands) is a WA family-owned and operated logistics business and is a leading provider of chilled, frozen, ambient warehousing and transport distribution services. Established over forty years ago our customers include major Australian and International household brands who we service throughout metropolitan and regional WA providing a quality service that meets our customer's needs. It's our commitment to excellence that has positioned Sands as a trusted partner with our employees and clients, cementing Sands place at the forefront of the refrigerated logistics sector. We are passionate about our people and priorities the safety and wellbeing of our team within the workplace.

**WHY US**
- We prioritise the safety and well-being of our employees.
- Attractive renumeration package
- Long term job security
- A well-established WA Family owned and run business where people are the priority.

**To Apply**

Or

To be successful, applicants must be eligible to work in Australia full time and willing to undergo a pre-employment medical and able to provide a clean drug and alcohol screening result.
- **Please note only shortlisted applicants will be contacted

  • Customer Service Manager

    3 days ago

    Perth, Western Australia Programmed Full time

    Our client based in Bassendean are a leading manufacturer and supplier of municipal vehicles and equipment. They have several opportunities within their ever-growing team, they are currently looking for a Customer Service Manager to join their team About the Role:- Implement the Customer Service Strategy and communicate the state plan and how this relates to...

  • Customer Service Manager

    5 days ago

    Perth, Western Australia Kinta Full time

    **About Kinta**: Kinta is at the forefront of the gym and fitness equipment industry and is committed to enhancing athletic performance and fitness through our innovative product range. We pride ourselves on our exceptional customer service, fostering strong relationships with individual and business clients to support their fitness journeys.**Qualifications...

  • Customer Service Manager

    4 days ago

    Perth, Western Australia Inventec Wa Pty Ltd Full time

    **About us**Company Name: INVENTEC WA PTY LTDManufacturing Company**Responsibilities**:- Improve customer service experience, create engaged customers and facilitate organic growth to generate more revenue.- Take ownership of customers issues and follow problems through to resolution- Set a clear mission and deploy strategies focused towards that mission-...

  • Customer Service Manager

    4 days ago

    Perth, Western Australia Technipfmc Full time

    **Location**:Perth, AU**Employment type**:Employee**Place of work**:Office**Offshore/Onshore**:OnshoreTechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration - and we want you to be part of it. You'll be joining a culture that values curiosity,...

  • Customer Service Manager

    4 days ago

    Perth, Western Australia beBeeCustomer Full time $120,000 - $140,000

    We're seeking an experienced customer service professional to lead our team in delivering exceptional service and support to our clients. As a Customer Service Lead, you will be responsible for developing strong relationships with key customers, managing contractual Terms & Conditions, and ensuring seamless implementation and management.Main...

  • Customer Service Manager

    4 days ago

    Perth, Western Australia Robert Half Full time

    We're on the lookout for a Customer Service Manager to lead the charge in enhancing our customer service presence and performance.**The Company-**Our client is a leading and reputable business operating in the resourcing sector who are looking to increase and develop upon their customer service presence as we reign in the new year. They are now searching for...

  • Customer Service Manager

    4 days ago

    Perth, Western Australia Rexel Full time

    **Customer Service Manager - RES Welshpool**:- Welshpool, WA, AU- Join a globally recognised business and progress your career- Entrepreneurial business manager needed to drive branch success- Help to grow and nurture a flagship store with amazing potential- Industry competitive salary + bonus schemeIn this hands-on sales role, you'll be leading the sales...

  • Customer Service Manager

    1 hour ago

    Perth, Western Australia Rexel Full time

    **Customer Service Manager**:- Welshpool, WA, AUIn this hands-on sales role, you'll be leading the sales team at our flagship Welshpool branch and be responsible for providing exceptional customer service and sales support to some of our largest customers who are the lifeblood of the electrical industry in WA- *This is not a call-centre role, and if you have...

  • Customer Service Manager

    2 weeks ago

    Perth, Western Australia beBeeCustomerService Full time $80,000 - $98,000

    Job Title:Customer Service ManagerA high-performing leader required to oversee a team of customer service representatives.Key Responsibilities:To lead and manage a team of customer service representatives.To develop and implement effective strategies to improve customer satisfaction and loyalty.To resolve customer complaints in a professional and timely...

  • Customer Service Manager

    4 days ago

    Perth, Western Australia Dnata Catering Full time

    **Elevate your career to a Higher Altitude****Come and join our Flight Catering Team and be at the heart of Aviation action.**We have an exciting opportunity available for a full time Customer Service Manager to join our friendly and supportive team based in Perth Airport.**More about this role**:Your role will be ensuring that the customer service levels...