Customer Service Manager
2 weeks ago
**About us**
Company Name: INVENTEC WA PTY LTD
Manufacturing Company
**Responsibilities**:
- Improve customer service experience, create engaged customers and facilitate organic growth to generate more revenue.
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions.
- Analyse statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
- Support management for administrative, sales and organizational needs.
- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- Providing direction and feedback to team members and assisting with recruitment
- Managing, motivating and developing staff providing customer services
- Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations..
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