Duty Manager Operations, Brisbane

2 weeks ago

Brisbane, Queensland, Australia Dnata Full time

dnata is one of the most recognised ground services companies in the world Having won an abundance of awards both nationally and internationally, we are on the look out for our a Duty Manager Operations, Brisbane.

**Overall Purpose of the Position**:
The Duty Manager Operations, Brisbane is an entry level leadership role supporting the quality delivery of optimised Ground Services for our clients to ensure an efficient and effective meeting of services and exceeding the company's and our clients' expectations.

The Duty Manager, Operations will report to the Manager Operations, Brisbane and collectively deliver the key strategic goals, stakeholder management and delivery of whole port services within an environment of sensitives, constraints and competing stakeholder priorities

**Primary Duties and Responsibilities**:

- Organisation and coordination of all work areas during day of operations and the management, monitoring and evaluation of Ground Handling Agreements and Service Level Agreements;
- Lead team members including coaching and mentoring and performance feedback to achieve high levels of performance and service excellence;
- Significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands;
- In consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric culture;
- Control effective rosters and budget management
- Develop and provide quality metrics and reporting on critical business issues;
- Foster a positive safety culture within the team focussed on awareness and vigilance.

**WH&S Responsibilities**:

- Comply with the dnata WH&S Policy and related Group Policies
- Comply with legislative WH&S requirements
- Develop and maintain a positive safety culture, focused on awareness & vigilance
- Conduct work in accordance with dnata's WH&S Management System and customer WH&S requirements
- Follow all safety work procedures, adhering to all safety guidelines provided
- Attend WH&S induction and training as directed by the business
- When applicable, wear the required personal protective clothing and equipment

**Essential Criteria**:

- Minimum 1+ years leadership experience with customer centric orientation and ability to drive a service culture;
- Highly developed communication skills both written and oral and excellent presentation skills;
- Passionate about building and fostering relationships with key stakeholders and clients;
- Experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands;
- The ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements;
- Basic business acumen including, financial and budget management and focussed on driving culture change and continuous business improvement.
- Demonstrated experience in business process review and reengineering to ensure best practice service delivery.

**Desirable Criteria**
- Previous experience in or knowledge of airline industry principles and procedures
- HSC or University graduate in a business discipline

We are an Equal Opportunity Employer, which values diversity and inclusion. We support applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a solid focus on gender balance within the organisation and encourage women to apply.

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