Duty Manager

6 days ago

Brisbane, Queensland, Australia Sofitel Brisbane Central Full time

Company Description

Sofitel Brisbane Central is seeking a reliable and engaging Duty Manager to join the team. As one of three Duty Managers, you will demonstrate the essence of creating an exceptional guest journey by managing the day-to-day hotel operations in this luxury hotel. During the evening and weekend shifts you will act as the responsible Manager, representing the hotel in the absence of senior management.

**Job Description**:
What you will be doing:

- Assist the Front Office Manager to lead and supervise the front office team and day-to-day operations of the hotel, ensuring service standards are followed
- Provide memorable, caring, friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying problem areas to guarantee memorable moments for our guests
- Ensure employees are informed daily about priorities to personalize service
- Review daily arrivals to ensure proper handling of VIPs, return guests and groups

**Qualifications**:
Your experience and skills include:

- Previous experience in a similar leadership role is an asset
- Knowledge of all Rooms Division areas including Front Office, Reservations, Housekeeping and Guest Services
- Prior experience working with Opera or a related system
- Strong interpersonal and problem-solving skills and the ability to lead by example
- Responsible Management of Licensed Venues (RMLV) and First Aid Certificate or willingness to obtain

Additional Information

Your team and working environment:
The Sofitel Brisbane Central is centrally located within the heart of Brisbane City. The hotel's 416 elegantly appointed rooms and suites are complemented by the finest personal luxuries to make this one of Brisbane's best accommodation experiences. The hotel features a number of exquisite and extravagant food & beverage outlets, two fitness centres, a Day Spa and fully flexible event spaces for up to 1100 delegates.

Benefits and perks

Sofitel Brisbane Central provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

- The opportunity to Work Your Way and build a career with the largest hotel group in the Pacific
- Laundered uniforms
- Secure parking in the centre of Brisbane for $10 per day
- Direct access to Central train station
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels.

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