Front Office Supervisor

2 weeks ago

Australia Lancemore Hotel Group Full time

**Be part of our fun, guest service focused team**:

- ** Opportunity to join a dynamic, growing hotel group who will support your career growth**:

- **Competitive salary and great benefits including discounts on food, wine & accommodation, birthday leave**

The Constance Hotel, Brisbane's only street art Hotel has partnered with some of Australia's most creative personalities to create a distinctly Brisbane vibe.

The unique character of the building has been artfully restored and provides a charming foundation for this Brisbane CBD hotel, which is celebrated and upheld daily by our team.

We have a great opportunity for a Front Office Supervisor to join our team in our 65 room vibrant and different boutique property.

**You could be the one if **
You are passionate about interacting with guests, exceeding expectations and wowing them with flawless experiences at every part of their journey. You are a great person to work with, reliable, level headed, organized with a bundle of energy.

You have the freedom to raise the bar through your creativity and innovative "out of the box" approach.

Experience in a similar role will definitely be to your advantage.

**What you will be doing;**
- Lead, inspire and develop the team in all areas of front office and influence a unique service culture;
- Ensure guest feedback is recorded accurately and action any service recovery process in a prompt and efficient manner;
- Assist the Guest Services team in ensuring hotel specific SOP's are adhered to;
- Ensure all accounting practices and processes are achieved per hotel specific SOP's;
- Assist with on the job training and implementation of procedures in the department to meet brand and service standards;
- Work closely with Housekeeping and Maintenance to deliver brand standard rooms, products and services;
- Actively contribute towards reaching agreed hotel performance targets and objectives;
- Approach every shift with a creative, collaborative and efficient attitude towards problem solving and team management;

**WHY WORK FOR LANCEMORE HOTELS?**

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.
- Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
- We are expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
- We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.
- We are constantly looking for better ways to do....well everything.

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