Front Office Service Leader

2 days ago

Australia beBeeHospitality Full time $65,000 - $85,000

Job Opportunity: Front Office Supervisor

Mercure Gold Coast Resort is a 292-room oasis located amongst expansive gardens on the Gold Coast, with a team of 150 employees and growing. The property's leadership team aspires to attract, develop, and retain amazing talent who are passionate about fostering a great work environment across all departments while creating memorable experiences for their guests.

Job Role Summary

The Front Office Supervisor plays a pivotal role in supervising day-to-day operations of Front Office, Reservations, and Night Audit functions. This hands-on position leads the team to ensure friendly and efficient service, contributing to a pleasant stay for Resort guests.

Key Responsibilities:

  • Supervise both Front Office and Reservations daily operations effectively.
  • Ensure accurate room allocations and check-in/check-out processes follow set procedures and are customer-focused.
  • Daily liaison with the Reservations office to guarantee accuracy in room allocation and maximization of yield.
  • Offer ongoing support to all areas of the Resort, helping and guiding in peak times to eliminate potential issues.

Essential Skills and Qualifications:

  • Excellent interpersonal skills with ability to communicate with all levels of team members and guests, possessing confident and articulate communication, negotiation, relationship, and networking skills.
  • Calm and professional demeanor in all instances, confident in conflict resolution and complaint handling.
  • Exceptional time management with the ability to multitask while maintaining a high awareness of what is going on around.
  • Prior experience in the hotel industry, and experience supervising, training, and motivating team members highly regarded.
  • Strong background in Front Office procedures and Opera PMS, and a strong working knowledge of Microsoft Outlook and Microsoft Office.
  • Availability to work varied shifts from early mornings, late evenings, and occasional overnights, including weekends and Public Holidays as per business demands.
  • Unlimited work rights in Australia.

Benefits Package:

  • Competitive wages paid in line with the Hospitality Industry General Award 2020, including penalty rates + Superannuation.
  • Daily meals provided on shift and free car parking.
  • Employee benefits within the exclusive ALL Heartists Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
  • Ongoing opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the Accor Academy and extensive Learning Management Systems such as Learn Your Way and Typsy.
  • Internal recognition events such as tenure milestones.
  • Employee Assistance Program.

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