Logistics Care Specialist
1 week ago
What\'s the role?
The role of Logistics Care Specialist is to proactively resolve all Logistics related customer complaints, provide visibility on customer backorders and timely manage customer returns across the Order To Payment journey.This role is an exciting role for candidates keen to develop their career in Logistics & Supply Chain Operations.What does the role involve?
Proactively resolve customer care notifications and feedback related to logistics for a great customer experience.Process Returns and proactively work with Warehouse team for timely completion of activitiesEffectively utilize system to record actions taken and characteristics of orders identified as potential failures.Provide Communication on back-order management.Provide support for Account Managers on Logistics related enquiriesDevelop strong partnerships with materials management/transportation/warehouse teamsDevelop trust with field sales to increase Account Manager productivity and reduce inbound calls from fieldProperly handle emails in a timely mannerSupport training of new team membersWhat you need is:Bachelor Degree preferredSolid knowledge of SAP systems is advantageous but not mandatoryFunctional knowledge of logistics processesSolid knowledge of related business processes (i.e. Product Portfolio Management)Excellent interpersonal and customer service skillsStrong PC skills including Microsoft Outlook, Excel, Word, and PowerPointGood communication, organization, and analytical skillsDetail oriented and able to handle multiple responsibilities and make decisionsWhy should you apply?
We employ 39 different nationalities within Hilti Australia and many more across the globe.
We value the unique contributions of each and every member of our diverse Hilti family.
Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.What do we offer?
Show us what you\u2019re made of and we\'ll offer you opportunities to move around the business 00 to work abroad, experience different job functions and tackle different markets.
It's a great way to find the right match for your ambitions and achieve the exciting career you're after.By joining Hilti Australia, you\'ll secure:Learning and Development: We provide many opportunities for you to grow personally and professionally, including our internal development programs, in-house learning academy & mentorship programsAnnual leave: 4 weeks annual leave & Leave loading of 17.5% - i.e. you are paid and additional 17.5% of your salary for the days you take annual leaveMy Days: Extra 5 days of leave for you to enjoy
Social Impact: Build a better future for your community by taking two days paid time off to volunteer for non-profits of your choice.Wellbeing: Our team members' physical and emotional well-being is a priority.
We offer comprehensive well-being programs and supportA diverse and inclusive culture: Diversity, Equity and Inclusion a part of everything we do and is an ongoing commitment for us.Work-life Balance: Our flexible working concept empowers our team members to thrive in their work and balance their working and personal lives.
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Logistics Care Specialist
1 week ago
Sydney, New South Wales, Australia Hatch Full timeOverviewThis is a Logistics Care Specialist role with Hilti Group based in Rhodes, NSW, AU.Role seniority: graduate, junior.What does the role involve?The role of Logistics Care Specialist is to proactively resolve all logistics related customer complaints, provide visibility on customer backorders and timely manage customer returns across the Order To...
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Logistics Care Specialist
1 week ago
Sydney, New South Wales, Australia Hatch Full timeOverviewThis is a Logistics Care Specialist role with Hilti Group based in Rhodes, NSW, AU.Role seniority: graduate, junior.What does the role involve?The role of Logistics Care Specialist is to proactively resolve all logistics related customer complaints, provide visibility on customer backorders and timely manage customer returns across the Order To...
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