Logistics Care Specialist

1 week ago

Sydney, New South Wales, Australia Hatch Full time
Overview

This is a Logistics Care Specialist role with Hilti Group based in Rhodes, NSW, AU.

Role seniority: graduate, junior.

What does the role involve?

The role of Logistics Care Specialist is to proactively resolve all logistics related customer complaints, provide visibility on customer backorders and timely manage customer returns across the Order To Payment journey. This role is suitable for candidates looking to develop their career in Logistics & Supply Chain Operations.

Key responsibilities
  • Proactively resolve customer care notifications and feedback related to logistics for a great customer experience.
  • Process returns and work with the Warehouse team for timely completion of activities.
  • Effectively utilize the system to record actions taken and characteristics of orders identified as potential failures.
  • Provide communication on back-order management.
  • Provide support for Account Managers on logistics-related enquiries.
  • Develop strong partnerships with materials management, transportation, and warehouse teams.
  • Develop trust with field sales to increase Account Manager productivity and reduce inbound calls from field.
  • Handle emails in a timely manner.
  • Support training of new team members.
What we offer

By joining Hilti Australia, you'll secure opportunities to move around the business, work abroad, experience different job functions and tackle different markets. Benefits include:

  • Learning and Development: internal development programs, in-house learning academy & mentorship programs
  • Annual leave: 4 weeks annual leave with leave loading of 17.5%
  • My Days: Extra 5 days of leave
  • Social Impact: two days paid time off to volunteer for non-profits of your choice
  • Wellbeing: comprehensive wellbeing programs and support
  • Diverse and inclusive culture with ongoing commitment to diversity, equity and inclusion
  • Work-life balance: flexible working concept
Qualifications and skills
  • Bachelor degree preferred
  • Solid knowledge of SAP systems advantageous but not mandatory
  • Functional knowledge of logistics processes
  • Knowledge of related business processes (e.g., Product Portfolio Management)
  • Excellent interpersonal and customer service skills
  • Strong PC skills (Outlook, Excel, Word, PowerPoint)
  • Good communication, organization, and analytical skills
  • Detail oriented with the ability to manage multiple responsibilities and make decisions
Next steps

Interested? Apply promptly and we'll review applications as they come in. We welcome applicants who may not meet 100% of the listed requirements.


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