Technical Onboarding Specialist

1 week ago

Perth, Western Australia Bebeetechnicalonboarding Full time

Job Overview
We are seeking a highly skilled professional to lead technical onboarding and delivery of our products.
Responsibilities
Leverage expertise to ensure successful deployment of our solutions.
Conduct in-depth analysis, guide implementations, and provide strategic consultancy.
Design and deliver training programs (remote/in-person) to drive product adoption.
Collaborate with cross-functional teams to drive outcome-focused value to our customers.
Maintain detailed documentation and support high-risk accounts.
Develop and implement customer maturity assessments and advisory initiatives.
Deliver exceptional customer experiences by consulting directly with high-risk accounts to assess their product usage and pain points.
Provide strategic guidance to support the adoption of our products and full value realization to help customers achieve their goals.
Support a unified customer experience by collaborating with internal teams to drive product adoption and increase renewal rates.
Web Experimentation: Review tech stacks, guide implementation, build initial experiments, support integrations, and promote adoption.
Feature Experimentation: Design scalable applications, review customer deployment code, build PoCs, and support sales and product feedback.
Optimizely Analytics: Assist with onboarding, data modeling, and training.
SaaS CMS: Advise on content management best practices and content delivery through GraphQL usage based on customer framework of choice.
Requirements
2+ years of experience using REST APIs, GraphQL, and associated authentication mechanisms.
Solid understanding of Front-end libraries such as Angular, React, or Vue.
Solid understanding of web development, information architecture, and related concepts and technologies.
Demonstrated experience in native mobile application development in Android or Objective-C/Swift a plus.
Demonstrated experience working with languages like Java, Ruby, Node, PHP, C#, React a plus.
Experience working with CMS platforms a plus (i.e. Contentful, ContentStack, Strapi).
SQL, ETL, data modeling, and scripting skills a plus.
Experience working with other experimentation platform a plus (i.e. VWO, Adobe Target).
Ability to represent complex architecture designs using different types of diagrams.
Willingness to learn other development/scripting/querying languages as required.
Experience working with Github and command line tools.
Strong communication and presentation skills when working with both technical, non-technical, and executive audiences.
Comfortable leading meetings to discuss and discover technical requirements.
Exceptional problem-solving skills and ability to be flexible in project situations.
Energetic, lively, and enjoy working in a team environment.
Strong work ethic and good organizational skills.
Bachelor's degree in computer science or relevant field.

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