
Onboard Operations Specialist
6 days ago
Epiroc is dedicated to creating innovative, safe and sustainable drill rigs, rock excavation and construction equipment and tools. The company also offers world-class service solutions for automation and interoperability with significant experience and capabilities in automation.
As a leading global mining equipment and services productivity partner, Epiroc is collaborating with Roy Hill to deliver an Autonomous Haulage Solution (AHS) project which will boost safety, productivity and operations.
This role is primarily focused on providing Tier 2 onboard support to ensure the safe and efficient operation of the AHS System's Software and Hardware.
Responsibilities include:
- Embedding into customer on-site operation teams as the 2nd level of triage support
- Providing Level 2 support to the Level 1 Truck specialists for troubleshooting, diagnosis, and best practice
- Utilising service management tools to track issue trends and discover system problems or improvements
- Maintaining configuration management repositories and monitoring the configuration status of the fleet
- Ensuring teams can access all required technical information to effectively diagnose and repair Epiroc AHS software and hardware issues
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