Administration Officer

Job Requisition ID: 5105 Legal Entity: Monash Health Location: Clayton, VIC, AU, 3168 Employment Type: Full Time Fixed Term and / or Part Time Fixed Term Posting Date: 13 Aug 2025
Monash Health is a great place to work
Monash Health is Victoria's largest and most comprehensive health service.
For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage.
With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people's homes.
To see first-hand what our colleagues think about working here, take a look at the following short videos:monashhealth.org/careers.
About Us
TheVictorian Heart Hospital (VHH)is Australia's first dedicated heart hospital, providing comprehensive, patient-centred care across a full range of ambulatory and inpatient cardiac services.
Home to theVictorian Heart Institute, VHH is committed to advancing research, teaching, and high-quality care, playing a pivotal role in the treatment of cardiac patients across Victoria.
TheCardiac Ambulatory Servicesat VHH is one of the largest programs of its kind, delivering innovative and integrated care across acute and chronic cardiac conditions.
Services include referral management, clinic bookings, ambulatory testing, preadmission, diagnostic procedures, prevention, and rehabilitation.
We are seeking a skilled and proactiveAdministration Officerto join our dynamic team.
About The Role
Position Title:Administration Officer – Cardiac Ambulatory Services
Location:Victorian Heart Hospital (VHH) – Melbourne, Victoria
Employment Type:Full-time (Monday to Friday, with some evening clinics)
As theAdministration OfficerforCardiac Ambulatory Services, you will provide essential administrative support for the smooth operation of our clinics at VHH and satellite sites.
You will be responsible for managing patient appointments, referral management, data entry, and ensuring that our patients receive exceptional customer service at all stages of their journey with us.
You will play a vital role in maintaining efficient clinic flow, utilizing advancedPatient Management Systemssuch asEMR, iPM, Healthtrack, andSMR.
You will be working within a multidisciplinary team, ensuring that all patients experience a streamlined, coordinated, and timely service, helping to improve both their clinical outcomes and overall experience at VHH.
Key Responsibilities:
Manage patient appointments, referrals, and clinic bookings across multiple systems (Cerner, iPM, HealthTrack, etc.).
Provide excellent customer service by greeting patients, carers, and visitors in a friendly and professional manner.
Assist patients and families in navigating the patient management systems (e.g., NEXA kiosk, EMR portal).
Ensure accurate and timely data entry into theVictorian Integrated Non-Admitted Health (VINAH)system.
Support theAmbulatory Services Administration Team Leadsin improving administrative processes and policies.
Maintain clinic flow, ensuring minimal wait times and a seamless patient experience.
Contribute to quality improvement initiatives and assist in the development of policies and protocols.
Provide support for multidisciplinary team meetings, ensuring patient information is prepared and available.
About You/ What We Are Looking For
We are seeking a proactive, detail-oriented individual who thrives in a fast-paced environment.
The ideal candidate will have:
Proven experience inReferral Management, Clinic Bookings, andSurgical Bookingswithin a healthcare setting.
Strong knowledge ofMedical Terminologyand experience withPatient Management Systems(e.g., EMR, iPM, Healthtrack).
Intermediate proficiency inMicrosoft Office(Word, Excel, Outlook).
Excellentcommunication skills, both verbal and written, and a high level ofcustomer service.
Strongtime managementskills, with the ability to prioritize tasks effectively to meet deadlines.
Demonstrated ability to adapt to change and work collaboratively in a multidisciplinary team.
Previous experience in ahealthcare serviceenvironment is essential.
Why Join Us?
Innovative Environment:Be part of Australia's first dedicated heart hospital, helping to shape the future of cardiac care.
Supportive Team:Join a collaborative team focused on delivering exceptional patient care.
Growth Opportunities:Access to ongoing professional development and training opportunities.
Work-Life Balance:Enjoy a Monday to Friday roster with some evening clinics.
If you're passionate about delivering outstanding service and making a positive impact on patient care, we encourage you to apply
For a confidential discussion and to explore the opportunity further, please call Amanda Turner on .
Position Description can befound here
We recognise the value of equal employment opportunity.
We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.
How to Apply
Applications are accepted via the Monash Health online EHub system.
For information including how to apply and probity check requirements, please click here for the 'Application Guide'
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close August 28th, 2025.