Customer Engagement

7 days ago

Melbourne, Victoria, Australia Infoxchange Full time
Customer Engagement (Account) Manager – Infoxchange

Infoxchange is a registered charity and social enterprise where diverse, smart and passionate people embrace the power of technology to improve social justice outcomes and enable others to feel supported to belong and thrive. This is a permanent full-time position (hybrid working model), based in Melbourne or Brisbane, with other locations possible.

Base pay range

A$110,000.00/yr - A$110,000.00/yr

Responsibilities
  • Have a clear understanding of the IX value proposition, products/services and present this to customers directly and via participation at sector events.
  • Handle inbound leads, customer enquiries, resulting proposals, contract renewals and variations.
  • Establish strong relationships with key staff in each of your customers.
  • Develop an account plan and opportunity view for each customer, mapping IX products across the customer environment and planning appropriate engagement activities.
  • Act as a point of escalation contact for the customer in relation to contractual performance of obligations.
  • Collaborate with the Marketing and Communications team to identify and capture customer 'stories of impact' that reflect our value proposition.
  • Contribute to Infoxchange product strategy as the voice of the customer.
  • Participate in strategic initiatives as agreed.
  • Other duties as directed and appropriate to the position from time to time.
Key selection criteria

To succeed in this role at Infoxchange, you will demonstrate:

  • Passionate commitment to the development of the not-for-profit sector, including understanding technology as a driver in sector capacity development and alignment to the vision, mission and values of Infoxchange.
  • Experience with technology-based product and service teams including business development, sales execution, account management and customer retention in a fast-paced, customer-driven environment.
  • Ability to interpret technology and market trends to position Infoxchange products and services effectively with customers.
  • Strong stakeholder and account management skills, with a proven ability to work with internal teams to manage customer relationships.
  • Experience working with customers and partners across not-for-profit, government, corporate and academic sectors.
  • Excellent verbal and written communication and influencing/negotiation skills.
  • Tertiary qualifications in a relevant field are highly desirable.
What we offer

As well as the rewards of working in a not-for-profit, and as a Great Place to Work certified employer, we offer benefits such as Salary Packaging, Annual Leave Loading, Hybrid-working, welcoming offices and more.

Applicants must be willing to undergo a police check as a condition of employment with Infoxchange, and must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for permanent positions.

Infoxchange is committed to growing diverse teams. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers. We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.

Other details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Business Development and Information Technology
  • Industries: Non-profit Organizations

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