Technical Deployment Specialist

5 days ago

Sydney, New South Wales, Australia Bebeedeployment Full time

Job Title: Technical Deployment Specialist
We are seeking a highly skilled and experienced technical deployment specialist to join our team. As a key member of this team, you will drive customer success by ensuring seamless adoption, implementation, and configuration of our software suite.
Your Responsibilities:
Buildeffective internal and external relationships.
Collaborate with business end users, customers, and our dedicated product development team.
Leverage technical and product expertise to meet customer requirements within defined statements of work.
Deliver timely, customer-focused outcomes using established systems and processes.
Work independently on implementation projects, utilizing the input and assistance of team members when required.
Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction.
Problem-solve and troubleshoot to diagnose technical issues, aiming for first-time resolution.
Support colleagues to promote learning and drive effective practices.
Requirements:
At least 5 year's experience working with or supporting HR, Payroll, or Time and Attendance solutions.
Professional experience with strong SaaS software knowledge, ideally in workforce management, staffing, recruitment, or payroll including business management or ERP software systems.
Previous experience as a technical deployment specialist.
Experience working independently on client projects, using your initiative to find and develop solutions for clients.
Previous experience working with a product team refining requirements and communicating client requirements and challenges.
Strong technical and analytical aptitude, specifically in the area of complex, enterprise software applications.
Proven track record of successfully leading customers to a smooth and timely go-live.
Capable of prioritizing deliverables in line with client expectations.
About Our Organization:
We are a leading provider of workforce management SaaS software, expanding globally. Our team is tight-knit and growing, shaping the future of workforce management. We value resilience, adaptability, and a can-do attitude in a rapidly evolving space.

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