Technical Deployment Specialist

1 day ago

Sydney, New South Wales, Australia beBeeDeployment Full time $110,000 - $140,000
Job Title: Technical Deployment Specialist

We are seeking a highly skilled and experienced technical deployment specialist to join our team. As a key member of this team, you will drive customer success by ensuring seamless adoption, implementation, and configuration of our software suite.

Your Responsibilities:
  • Buildeffective internal and external relationships.
  • Collaborate with business end users, customers, and our dedicated product development team.
  • Leverage technical and product expertise to meet customer requirements within defined statements of work.
  • Deliver timely, customer-focused outcomes using established systems and processes.
  • Work independently on implementation projects, utilizing the input and assistance of team members when required.
  • Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction.
  • Problem-solve and troubleshoot to diagnose technical issues, aiming for first-time resolution.
  • Support colleagues to promote learning and drive effective practices.
Requirements:
  • At least 5 year's experience working with or supporting HR, Payroll, or Time and Attendance solutions.
  • Professional experience with strong SaaS software knowledge, ideally in workforce management, staffing, recruitment, or payroll including business management or ERP software systems.
  • Previous experience as a technical deployment specialist.
  • Experience working independently on client projects, using your initiative to find and develop solutions for clients.
  • Previous experience working with a product team refining requirements and communicating client requirements and challenges.
  • Strong technical and analytical aptitude, specifically in the area of complex, enterprise software applications.
  • Proven track record of successfully leading customers to a smooth and timely go-live.
  • Capable of prioritizing deliverables in line with client expectations.
About Our Organization:

We are a leading provider of workforce management SaaS software, expanding globally. Our team is tight-knit and growing, shaping the future of workforce management. We value resilience, adaptability, and a can-do attitude in a rapidly evolving space.

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