Customer Success

1 day ago

Brisbane, Queensland, Australia Aussie Founders Club Full time

Customer Success & Technical Support Engineer
Brisbane (preferred) | Hybrid role | Open to Sydney or Melbourne remote
RedEarth is one of Australia's fastest-growingbattery energy storage system (BESS)manufacturers – and we're on a mission to accelerate the clean energy transition.
Our smart, modular battery solutions are powering everything from homes to large commercial & industrial projects.
We're now looking for aCustomer Success & Technical Support Engineerto join our growing team.
If you've got theenergy, empathy, and initiativeto solve problems, support customers, and help build out processes that scale, this could be your next big move.
What you'll do
Be the first line of support for installers, direct customers, and manufacturers – resolving tickets with both technical know-how and people skills.
Troubleshoot issues across battery and inverter systems, commissioning, firmware updates, and grid compliance.
Support system installation and commissioning (remotely), ensuring designs and installs meet Australian standards.
Build and improve processes – from writing clear SOPs to contributing to automation and self-service tools.
Create customer resources like FAQs and guides, and help train installers on best practices.
Collaborate with engineering, product, and QA teams to resolve issues and feed insights back into product improvements.
What you'll bring
2–5 years in a technical support, customer success, IT, telco, or engineering role.
Strong technical troubleshooting skills – with bonus points if you've worked with solar, batteries, or electrical systems.
Energy, empathy, and great people skills – you're as comfortable with customers as you are with technical detail.
Experience documenting processes, building SOPs, and suggesting improvements.
Solid organisational skills and ability to manage multiple tickets at once.
Familiarity with CRM/ticketing platforms (Dynamics 365, Jira, or similar).
Why join us?
Impact:Play a direct role in powering Australia's energy transition.
Growth:Help shape and scale our customer success function as we grow.
Culture:Join a collaborative team passionate about clean energy.
Flexibility:Hybrid role based in Brisbane (strong preference)
To apply:Send us yourCV.
#J-18808-Ljbffr

  • Customer Success Lead

    3 hours ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $120,000 - $140,000

    Customer Success Manager RoleThis is a mid-senior level full-time role based in Brisbane, Australia.You will work directly with some of our largest and most strategic customers to develop long-lasting business relationships.Own the entire customer lifecycle, from onboarding to engagement and advocacy, and define what success means for your customers.The...

  • Customer Success Strategist

    1 day ago

    Brisbane, Queensland, Australia beBeeSuccess Full time $100,800 - $144,000

    Customer Success Manager PositionThis role is a key part of our team, focusing on driving customer adoption and satisfaction through tailored strategies.Key ResponsibilitiesDevelop long-term Customer Success plans to drive retention, advocacy, and adoptionOwn the entire customer lifecycle, from onboarding to engagement and post-implementation...

  • Customer Success Professional

    1 day ago

    Brisbane, Queensland, Australia beBeeSuccess Full time

    Customer Success ProfessionalJoin a dynamic team in a role that drives customer satisfaction through effective technical solutions and management expertise. This position offers the opportunity to contribute to regional growth strategy, collaborate with key stakeholders, and support global initiatives.Key Responsibilities:Regional Strategy Support: Assist...

  • Customer Success Specialist

    2 days ago

    Brisbane, Queensland, Australia beBeeSuccess Full time $85,000 - $110,000

    About the OpportunityWe are seeking a dedicated professional to excel as a Customer Success Specialist, delivering high-quality training and fostering strong relationships within the legal sector.Key Responsibilities:Deliver at least 40 hours of tailored training per month, maintaining accurate records and enhancing client knowledge of LexisNexis...

  • Customer Success Manager

    1 day ago

    Brisbane, Queensland, Australia The Lookout Way Full time

    About usFounded in 2020, the team at The Lookout Way set out to transform the delivery of in-home care by blending cutting-edge technology with deep industry insight.Born from firsthand experience with the challenges facing Aged Care providers, we built the only digital care management platform createdby care, for care.Our flagship platform, Lookout, is an...

  • Customer Success Manager

    2 weeks ago

    Brisbane, Queensland, Australia The Lookout Way Full time

    Join to apply for the Customer Success Manager role at The Lookout WayJoin to apply for the Customer Success Manager role at The Lookout WayGet AI-powered advice on this job and more exclusive features.This range is provided by The Lookout Way. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay...

  • Customer Success Manager

    2 weeks ago

    Brisbane, Queensland, Australia The Lookout Way Full time

    Join to apply for the Customer Success Manager role at The Lookout WayJoin to apply for the Customer Success Manager role at The Lookout WayGet AI-powered advice on this job and more exclusive features.This range is provided by The Lookout Way. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay...

  • Customer Success Manager

    2 weeks ago

    Brisbane, Queensland, Australia Felix Software Full time

    Add expected salary to your profile for insights We're looking for another Customer Success Manager to join our team in Brisbane.Reporting to the Head of Customer Success and working alongside a small, growing team of CSMs, this role will be responsible for managing a portfolio of Enterprise level clients, post onboarding phase.In this position you would be...

  • Customer Success Manager

    3 weeks ago

    Brisbane, Queensland, Australia Hop To It Collective Pty Ltd Full time

    Hop To It Collective is a renowned consultancy specialising in marketing, customer engagement, and technology within all industries; but primarily in the hospitality sector. Serving clients from Yamba, NSW, to Cairns in Far North Queensland, we are dedicated to driving operational excellence and innovation for every one of our Collective.We are excited to...

  • Customer Success Manager

    2 weeks ago

    Brisbane, Queensland, Australia Hop To It Collective Pty Ltd Full time

    Hop To It Collective is a renowned consultancy specialising in marketing, customer engagement, and technology within all industries; but primarily in the hospitality sector. Serving clients from Yamba, NSW, to Cairns in Far North Queensland, we are dedicated to driving operational excellence and innovation for every one of our Collective.We are excited to...