Customer Success Lead

6 hours ago

Brisbane, Queensland, Australia beBeeCustomer Full time $120,000 - $140,000
Customer Success Manager Role

This is a mid-senior level full-time role based in Brisbane, Australia.

  • You will work directly with some of our largest and most strategic customers to develop long-lasting business relationships.
  • Own the entire customer lifecycle, from onboarding to engagement and advocacy, and define what success means for your customers.

The ideal candidate will have experience in Customer Success or Account Management, be commercially minded, and have a track record of improving recurring revenue, adoption, and retention.

Key responsibilities include:

  • Delivering a long-term customer success strategy to drive adoption, retention, and advocacy.
  • Owning the entire customer lifecycle, from onboarding to engagement and advocacy.
  • Defining what success means for your customers and producing detailed plans outlining a roadmap to achieve success.
  • Building and fostering relationships with key decision-makers and stakeholders across multiple customer teams.
  • Facilitating product training for clients on our products over Zoom or in person.
  • Monitoring customer health and creating risk mitigation plans where needed.
  • Developing retention strategies by assessing customer goals and delivering against them.
  • Driving upsell revenue from new product feature adoption and expanded usage.
  • Handling complaints and proactively managing feedback to our product development teams, serving as an internal advocate for customers.
  • Working collaboratively with internal stakeholders to share knowledge and best practice, continually improving our process quality, effectiveness, and efficiency.
  • Achieving monthly KPIs and maintaining up-to-date administration and notes as part of company compliance and best practice.
  • Willingness to go out on the road and visit clients face-to-face.

  • Customer Success

    8 hours ago

    Brisbane, Queensland, Australia Aussie Founders Club Full time

    Customer Success & Technical Support Engineer Brisbane (preferred) | Hybrid role | Open to Sydney or Melbourne remoteRedEarth is one of Australia's fastest-growing battery energy storage system (BESS) manufacturers – and we're on a mission to accelerate the clean energy transition. Our smart, modular battery solutions are powering everything from homes to...

  • Customer Success

    2 days ago

    Brisbane, Queensland, Australia Aussie Founders Club Full time

    Customer Success & Technical Support EngineerBrisbane (preferred) | Hybrid role | Open to Sydney or Melbourne remoteRedEarth is one of Australia's fastest-growingbattery energy storage system (BESS)manufacturers – and we're on a mission to accelerate the clean energy transition.Our smart, modular battery solutions are powering everything from homes to...

  • Customer Success Manager

    2 weeks ago

    Brisbane, Queensland, Australia Felix Software Full time

    Add expected salary to your profile for insights We're looking for another Customer Success Manager to join our team in Brisbane.Reporting to the Head of Customer Success and working alongside a small, growing team of CSMs, this role will be responsible for managing a portfolio of Enterprise level clients, post onboarding phase.In this position you would be...

  • Customer Success Professional

    1 day ago

    Brisbane, Queensland, Australia beBeeSuccess Full time

    Customer Success ProfessionalJoin a dynamic team in a role that drives customer satisfaction through effective technical solutions and management expertise. This position offers the opportunity to contribute to regional growth strategy, collaborate with key stakeholders, and support global initiatives.Key Responsibilities:Regional Strategy Support: Assist...

  • Customer Success Manager

    3 weeks ago

    Brisbane, Queensland, Australia Felix Software Full time

    Add expected salary to your profile for insightsWe're looking for another Customer Success Manager to join our team in Brisbane.Reporting to the Head of Customer Success and working alongside a small, growing team of CSMs, this role will be responsible for managing a portfolio of Enterprise level clients, post onboarding phase.In this position you would be...

  • Customer Success Manager

    2 weeks ago

    Brisbane, Queensland, Australia Felix Software Full time

    Add expected salary to your profile for insightsWe're looking for another Customer Success Manager to join our team in Brisbane.Reporting to the Head of Customer Success and working alongside a small, growing team of CSMs, this role will be responsible for managing a portfolio of Enterprise level clients, post onboarding phase.In this position you would be...

  • Customer Success Consultant

    2 weeks ago

    Brisbane, Queensland, Australia RELX Full time

    Strong understanding of Australian Legal landscape Demonstrated customer success background with training delivery skills About our Team Lexis Nexis is a global organization that provides world-class content and leading-edge technology and software tools.Our objective is to enable customers to quickly find the answers they are searching for and to advance...

  • Customer Success Manager

    3 weeks ago

    Brisbane, Queensland, Australia The McQuaig Institute Full time

    Join to apply for the Customer Success Manager (Remote) role at The McQuaig InstituteJoin to apply for the Customer Success Manager (Remote) role at The McQuaig InstituteThe McQuaig Institute provided pay rangeThis range is provided by The McQuaig Institute. Your actual pay will be based on your skills and experience — talk with your recruiter to learn...

  • Customer Success Manager

    4 weeks ago

    Brisbane, Queensland, Australia The McQuaig Institute Full time

    Join to apply for the Customer Success Manager (Remote) role at The McQuaig InstituteJoin to apply for the Customer Success Manager (Remote) role at The McQuaig InstituteThe McQuaig Institute provided pay rangeThis range is provided by The McQuaig Institute. Your actual pay will be based on your skills and experience — talk with your recruiter to learn...

  • Customer Success Manager

    3 weeks ago

    Brisbane, Queensland, Australia Hop To It Collective Pty Ltd Full time

    Hop To It Collective is a renowned consultancy specialising in marketing, customer engagement, and technology within all industries; but primarily in the hospitality sector. Serving clients from Yamba, NSW, to Cairns in Far North Queensland, we are dedicated to driving operational excellence and innovation for every one of our Collective.We are excited to...