Customer Success Professional
2 days ago
Join a dynamic team in a role that drives customer satisfaction through effective technical solutions and management expertise. This position offers the opportunity to contribute to regional growth strategy, collaborate with key stakeholders, and support global initiatives.
Key Responsibilities:
- Regional Strategy Support: Assist the Customer Success Excellence Director in executing RIB's growth strategy and future initiatives within the region.
- Customer Satisfaction: Drive high levels of customer satisfaction through the effective application of RIB's technical solutions and your management expertise.
- Collaboration with Key Stakeholders: Work closely with prestigious regional customers, internal RIB product groups, and regional leadership teams.
- Global Initiative Support: Contribute to delivering on key global initiatives as defined by the global customer success lead in driving global best practice in presales and customer success.
Requirements:
- Bachelor's Degree in IT or Construction or Industry Experience
- 7+ years' experience in Software Implementation Projects
- 5+ years' experience managing a team of 5-10 staff members
- Exceptional professional communication skills, both written & verbal
- Strong customer facilitation skills and ability to utilize design thinking and requirement gathering skills
- Passionate, willing to take ownership of deliverables through to completion
Benefits:
- Collaborative work environment
- Ongoing training and development opportunities
- Opportunity to contribute to regional growth strategy
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