Current jobs related to Member Support Specialist - Melbourne, Victoria - Bankvic

  • Member Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Bankvic Full time

    **19th June, 2025**:**About BankVic**:We are the small bank of big opportunity.We exist to serve those who protect and serve our community. Founded 50 years ago by Victorian Police officers, our members are from the police, health, and emergency services. Because we're small, we each have a greater opportunity for personal impact.As a certified B...

  • Member Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Bankvic Full time

    **29th April, 2025**:**About BankVic**:We are the small bank of big opportunity.We exist to serve those who protect and serve our community. Founded 50 years ago by Victorian Police officers, our members are from the police, health, and emergency services. Because we're small, we each have a greater opportunity for personal impact.As a certified B...

  • Specialist Support Worker

    2 weeks ago

    Melbourne, Victoria, Australia Darebin Support Services Full time

    **Position Summary**_The role of the Specialist Support Worker with Darebin Support Services is critical to providing an enhanced level of service for our complex clients. As a highly competent Specialist Support Worker you will be working 1:1 with participants with complex and dual disabilities, working together with their support team and therapists to...

  • Member Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Bankvic Part time

    05th September, 2025 BankVic is the member-owned bank for those who serve our communities — police, emergency, and health workers.We exist to help our members and communities go further in life, by living our values: Together, Honest, and Brave.As a smaller bank, we offer something bigger — personal service, meaningful relationships, and real impact.We...

  • Member Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Property Exchange Australia Limited Full time

    **Hi, we're PEXA**We know you'll Google us before applying, so let's keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one. Our solution is a world-first, with over 500 people across Australia and an expanding international team, we're helping 20,000+ families into their homes...

  • Member Engagement Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeemember Full time $41,808 - $52,704

    Role SummaryWe are seeking a highly motivated and results-driven Member Engagement Specialist to join our team. As a Member Engagement Specialist, you will play a critical role in building and maintaining a thriving membership base.

  • Member Support Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeService Full time $60,000 - $80,000

    Job Description:We are seeking a skilled Member Service Consultant to join our dynamic team. As a Member Service Consultant, you will play a vital role in delivering exceptional service and guidance to existing members across an array of general inquiries.Key Responsibilities include providing first-class support services, answering inbound calls and written...

  • Member Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeader Full time $100,000 - $120,000

    Job TitleLead a team of experts to provide high-quality member support and resolution.Job DescriptionThe Manager, Member Resolution role plays a key leadership position within the Service Delivery Team. You will oversee a team of professionals who handle member complaints in line with fund requirements and regulatory standards.This is a hands-on role...

  • Support Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeetechnical Full time $55,439 - $71,494

    **Job Title:** Support SpecialistWe are seeking an experienced and skilled support specialist to join our team. As a key member of our IT department, you will play a vital role in providing exceptional customer service and technical expertise to our customers.

  • Support Team Member

    2 weeks ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $90,000 - $110,000

    We are seeking a skilled and dedicated professional to join our support team as a Technical Support Specialist.">As a key member of our team, you will be responsible for delivering exceptional customer service and technical support to our clients. Your primary focus will be on providing timely and efficient assistance to customers, ensuring that their issues...

Member Support Specialist

2 weeks ago

Melbourne, Victoria, Australia Bankvic Full time

**05th September, 2025**:
BankVic is the member-owned bank for those who serve our communities — police, emergency, and health workers. We exist to help our members and communities go further in life, by living our values: Together, Honest, and Brave.

As a smaller bank, we offer something bigger — personal service, meaningful relationships, and real impact. We focus on individuals, tailoring support to help each person achieve their goals.

Our size also means broader opportunities for our people. You'll gain exposure across the organisation and be part of work that matters.

If you're looking for more than just a job, if you want purpose, connection, and the chance to make a difference, BankVic is your smaller bank of bigger opportunity.

**The Role**:
As a Member Support Specialist, you'll be the first point of contact for customers (we call them members), playing a key role in delivering meaningful, high-quality service experiences.

This role combines a blend of service and sales support - answering enquiries, processing banking transactions, and promoting BankVic's products and services when relevant to ensure a seamless and rewarding banking experience for our members.

Our Contact Centre is open from 8:00am to 6:00pm, Monday to Friday. You'll join a rotating roster, and we'll set you up for success with comprehensive training and hands-on support every step of the way.

**In this role you will**:

- Process a wide range of requests including account, card, and transaction enquiries, support for savings and term deposit needs, and general insurance and lending referrals.
- Resolve member queries with care and confidence, including identifying needs and offering tailored, mutually beneficial solutions.
- Champion digital and self-service options, helping members bank smarter and more conveniently.
- Make proactive outbound calls to follow up on member needs and contribute to targeted campaign activity.
- Collaborate with your team to deliver seamless and consistent experiences across all member touchpoints.
- Operate with integrity, always aligning with regulatory standards, codes of conduct, and BankVic's policies and procedures.

**Hours, Training and Location**:

- Office location: Melbourne CBD.
- Permanent part-time, 30 hours per week.
- Work Flexibility: Hybrid
- Our Contact Centre is open from 8:00am - 6:00pm Monday to Friday.
- Comprehensive training

**To be successful in this role, you will have**:

- Proven experience handling both inbound and outbound calls within a queue-based contact centre environment.
- A strong alignment with BankVic's values of Together, Honest, and Brave.
- A genuine passion for delivering exceptional service and creating positive experiences for every member interaction.
- Experience with receiving and making calls via inbound and outbound phone queues, processes, and techniques.
- Familiarity with financial products and services, or the ability to quickly gain proficiency with banking systems and tools.
- A background in customer service and sales within the financial services industry, with a track record of meeting compliance standards while achieving service and sales targets.
- RG146 Tier 2 certification (or a willingness to complete this with BankVic's full support as part of your development).
- Outstanding communication skills and the ability to build meaningful connections over the phone.
- A proactive, solutions-focused mindset - you enjoy working as part of a team, identifying ways to improve, and stepping up when opportunities arise.
- A motivation to grow through regular coaching, feedback, and 1:1 support, viewing each as an opportunity to elevate your performance and impact.

**What we can offer**:

- Discounts and savings off a range of our products and services.
- Access to additional five days of leave.
- Ambulance Victoria Membership.
- Employee assistance program.
- 2 days paid volunteer leave.
- Generous parental leave provisions.
- Ongoing professional development with access to study leave.
- Reward and recognition program.

***At BankVic, we believe that diversity and inclusion make us stronger.**

Even if you don't meet every requirement listed, we encourage you to apply. Your potential and passion matter just as much as your qualifications, and you might be exactly who we're looking for.

If you're seeking to make a difference and find purpose in your work, it's time to join us at BankVic.
click apply.