Co-Working Site Coordinator

We're looking for a new member to join our team at our CLIK Moorabbin site to get immersed in the world of small business and business founders who operate out of our sites.
This is the perfect role for someone who's hands-on and wanting to move out of a hospitality or back of house role into a different environment.
We'll talk about the role a little down below and what your day-to-day would look like.
Why work with CLIK?
Within the role, you'll work within a small and diverse team helping the wider community with their day-to-day operations onsite and making sure that they can deliver to their customers and clients smoothly and efficiently.
You'll be working directly with community members as the front line for enquiries and also getting hands-on with the management of our facilities alongside the site manager and other coordinators.
You will have variation throughout your day, with routine tasks around opening, closing, inbound and outbound freight schedules.
You'll have opportunities to problem-solve and get hands-on with tasks onsite.
There is a large degree of autonomy within this role compared to other entry-level roles, as well as opportunities for training, development, and advancement.
We're situated within the Morris Moor complex with great amenities onsite and nearby, including food & beverage options and fitness facilities across the road.
If you're interested in working with a variety of business owners and their teams and learning how these businesses operate, this is the place for you.
Who Are We?
CLIK Collective is a coworking and co-warehousing space with a mission to foster growth, community, and collaboration for our members, primarily small to medium-sized ecommerce businesses.
We understand the challenges and opportunities faced by small businesses, and our services and amenities are designed to support their growth.
Founded in 2015 at an iconic site in Kensington, we now operate 2 locations across Melbourne, with plans to relaunch our third site in West Footscray next year.
Who are you?
We're seeking an engaging, active individual eager to interact with our community members and willing to get hands-on with the daily operations of a large facility, which may involve getting a bit dusty.
An outgoing personality and keen interest in small business are essential.
Role and Responsibilities
As the Site Coordinator, you'll drive member engagement, deliver excellent customer service, and support daily operations across our Moorabbin and Vermont locations, playing a key role in supporting SME businesses and our community members.
Facility Management
Opening & closing duties with the CLIK Team
Maintain safe and clean presentation of reception, common areas, meeting rooms, hallways, and loading areas
Attend reception during business hours
Return common area facilities and equipment to proper storage at day's end
Coordinate with suppliers for services such as cleaning, waste management, internet, and printing
Resolve ad-hoc issues as they arise
Manage loading cages for Australia Post pickups and drop-offs
Events, Member, and Stakeholder Engagement
Serve as the primary contact for members
Respond to member requests daily
Support internal communications via Mailchimp & Slack
Assist with community events and workshops
Collaborate with sales to engage prospective new members
Administration
Conduct member onboarding and inductions
Maintain organized physical and digital paperwork/files
Other
Contribute to a positive team culture
Assist Community & Operations managers with daily requests
Support the Director with ad hoc requests
Help resolve member issues with CLIK team support
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