Senior Service Delivery Executive

1 week ago

Canberra, ACT, Australia Bebeeservice Full time

Service Delivery Specialist Opportunity
We are seeking a highly skilled Service Delivery Specialist to oversee end-to-end service delivery to clients. The successful candidate will be responsible for ensuring SLAs and KPIs are met or exceeded, coordinating with technical and operational teams to align services with client requirements, and driving continuous improvement initiatives to enhance efficiency, customer satisfaction, and scalability.
Key Responsibilities
Oversee end-to-end service delivery to clients
Coordinate with technical and operational teams to align services with client requirements
Drive continuous improvement initiatives
Act as the main escalation point for customers
Collaborate with Technical Support teams and external vendors
Identify and mitigate operational risks
Lead customer communications
Build and maintain strong customer relationships
Requirements
Demonstrated experience delivering services that meet or exceed SLAs and KPIs
Proven ability to coordinate across technical, operational, and vendor teams
Strong focus on continuous improvement and service optimisation
Effective customer engagement and escalation management skills
Experience in providing operational guidance and identifying service risks
Skilled in leading service communications and review sessions with clients
Strong relationship-building capabilities
Experience applying ITIL principles
Proficiency in preparing service reports
Knowledge of governance, security, and regulatory compliance requirements
Why Join Us?
Hybrid working arrangements
Extensive training and development opportunities
Choice of IT equipment
Fun team events
CT values diversity and inclusivity, enabling every voice to be heard. We drive innovation, variety, and diverse backgrounds.
A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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