Senior Service Delivery Executive

2 weeks ago

Canberra, ACT, Australia beBeeService Full time $120,000 - $160,000
Service Delivery Specialist Opportunity

We are seeking a highly skilled Service Delivery Specialist to oversee end-to-end service delivery to clients. The successful candidate will be responsible for ensuring SLAs and KPIs are met or exceeded, coordinating with technical and operational teams to align services with client requirements, and driving continuous improvement initiatives to enhance efficiency, customer satisfaction, and scalability.

Key Responsibilities
  • Oversee end-to-end service delivery to clients
  • Coordinate with technical and operational teams to align services with client requirements
  • Drive continuous improvement initiatives
  • Act as the main escalation point for customers
  • Collaborate with Technical Support teams and external vendors
  • Identify and mitigate operational risks
  • Lead customer communications
  • Build and maintain strong customer relationships
Requirements
  • Demonstrated experience delivering services that meet or exceed SLAs and KPIs
  • Proven ability to coordinate across technical, operational, and vendor teams
  • Strong focus on continuous improvement and service optimisation
  • Effective customer engagement and escalation management skills
  • Experience in providing operational guidance and identifying service risks
  • Skilled in leading service communications and review sessions with clients
  • Strong relationship-building capabilities
  • Experience applying ITIL principles
  • Proficiency in preparing service reports
  • Knowledge of governance, security, and regulatory compliance requirements
Why Join Us?
  • Hybrid working arrangements
  • Extensive training and development opportunities
  • Choice of IT equipment
  • Fun team events

CT values diversity and inclusivity, enabling every voice to be heard. We drive innovation, variety, and diverse backgrounds.

A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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