Waiting List Coordinator

**Waiting List Coordinator**

**Health information Services/ Patient Services Department**

**Calvary Mater Newcastle**
- Make a difference at one of Australia's leading health care providers
- Generous salary packaging benefits, ongoing professional development and supportive team environment
- Classification: Administration Officer Level 6 Year 1-2
- Remuneration: $36.46 - $37.36 per annum
- Permanent Full Time

**_About the role_**

The Waiting List Coordinator facilitates efficient management of the Calvary Mater Newcastle Waiting List in accordance with NSW Ministry of Health Waiting Time and Elective Patient Management Policy, and coordinates the work between the booking officer positions and liaison with clinical management and department staff.

Attention to detail and proactive approaches to processing of work tasks is required to ensure tight timeframes for work processing as well as patient and organisational priorities can be met. The role requires flexibility and solid operational input in to all key aspects of the booking office functions.

The role requires excellent verbal and written communication skills, and the ability to liaise with people at all level of the organisation professionally, and also routinely with patients and other external parties as appropriate. The position is undertaken under the guidance of the Patient Services Department Manager.

The NSW MOH Waitlist policy must be strictly adhered to in order to provide patients with appropriate access to care and timely provision of information regarding hospital admission. Audits are routinely undertaken.

Key Responsibilities
- Liaise with the Pre-Procedure Clinic (PPC) to ensure all RFAs are assessed to determine need for Clinic appointments.
- Phone patients to coordinate Pre-Admission Clinic outpatient appointments and enter in iPM; or to provide information on admission date/time/process and activating SMS reminders daily.
- File and retrieve RFAs for PPC and Theatre lists.
- Provide relief on Information Desk for breaks, or when other staff are unavailable.
- Work in accordance with the Information Desk work instructions and hospital policies.

**_What you bring_**
- Excellent attention to detail and ability to organise work flows, set priorities, and adhere to guidelines and work practices.
- Medical Terminology skills.
- Demonstrated ability to exercise discretion and confidentiality at all times.
- A desire to join a team committed to the care of others in a mission based organisation
- The Calvary Mater Newcastle is an Affiliated Health Organisation providing services to both public and private patients primarily from the Hunter New England area. Current employees of NSW Health can request to have various leave entitlement balances transferred to Calvary Mater Newcastle on commencement. Leave types may include but not limited to Long Service Leave, Annual Leave and Sick Leave. Applicants are encouraged to discuss this with the Convenor for further information._

**_About Calvary_**

We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do. Calvary offers flexible careers in clinical, allied health, hospitality, ICT and health administration, mission, leadership, management and more. Founded in Australia in 1885, we're one of the largest providers of health, aged and community care with over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres.

**_Why work for Calvary?_**
- Please note the following:_
- _Only applicants with a valid right to work in Australia will be considered._
- _Calvary has a mandatory COVID-19 vaccination requirement for all workers. You will also be required to provide evidence of other immunisation as required for your role_
- _As part of this recruitment activity, an eligibility list will be created for future vacancies. In addition, should you wish to be considered for our casual pool, please advise the convenor during your interview process_